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From: Datastat Training Center <workshops@datastat.co.ke>
Date: Thu, 05 Sep 2024 09:41:50 +0000
Subject: TRAINING WORKSHOP INVITATION ON KNOWLEDGE MANAGEMENT
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reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>See=20
our website&nbsp;</SPAN><A href=3D"http://tracking.datastat.co.ke/trac=
king/click?d=3Daie0V4cxK3fInwEh1Hlko2Nh2JoJNovHzQpd_ywcbSh3qBc_vXK79p-=
ilW_RQNl4NJvtO8c-ROyy40JdxA_WUoTnAuTfm4Bo9SVhgqZzNjNKIGUyWVXinWtezi2Nd=
edO6S3zdgKZ94-RndsP9TpbWfc1"><I><SPAN=20
style=3D'FONT-SIZE: 18pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 blue; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt'>www.datastatresearch.org</SPAN></I></A><I><U><SPAN=20
style=3D'FONT-SIZE: 18pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 blue; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0=
pt'><o:p></o:p></SPAN></U></I></P><I><U><SPAN=20
style=3D'FONT-SIZE: 18pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 blue; LINE-HEIGHT: 107%; mso-fareast-font-family: "Times New Roman"; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-ansi-language: EN-US; =
mso-fareast-language: EN-US; mso-bidi-language: AR-SA'><BR=20
style=3D"PAGE-BREAK-BEFORE: always; mso-special-character: line-break"=
=20
clear=3Dall></SPAN></U></I>
<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 8pt"><I><U><SPAN=20
style=3D'FONT-SIZE: 18pt; FONT-FAMILY: "Times New Roman",serif; COLOR:=
 blue; LINE-HEIGHT: 107%; mso-fareast-font-family: "Times New Roman"; =
mso-font-kerning: 0pt'><o:p><SPAN=20
style=3D"TEXT-DECORATION: none"></SPAN></o:p></SPAN></U></I>&nbsp;</P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: center; MARGIN: 0in 0in 7.5pt;=
 LINE-HEIGHT: 18pt"=20
align=3Dcenter><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><U>TRAINI=
NG=20
COURSE ON KNOWLEDGE MANAGEMENT</U></SPAN></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>This=20
Knowledge Management (KM) instructional class shows you how to actuali=
ze an=20
effective technique for gathering and utilizing informational resource=
s, and=20
intellectual assets of the employees, for aiding organizational=20
success.<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>This=20
course develops the learning base of the organization by enhancing,=20
systematizing, retaining and making utilization of the scholarly asset=
s of its=20
workers. Such scholarly assets are recognized as a vital aggressive ed=
ge and a=20
driver of viability for each association.<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Duration<=
/SPAN></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>5=20
Days<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Register=20
<A=20
href=3D"http://tracking.datastat.co.ke/tracking/click?d=3DFvm3u06RbVn7=
m8FcN7DuPinwkna-MQ06qsFM_K4bT1VSND244c8kFntEr1MdkiJjmt3uiwKrpKsT7ztEle=
WJ4aYQhO3gwFT4PnQlagNjWi5FeBuRuA9gBEuOc8tfRylIw1KYeKqbwzVO0f57yE1Ttzvv=
PSasARj5LXA_Mj8zF32SmsZIPLCgqWnBqTv_ln8gdNUxd8A1HtiYgh1496uM0rnmZ8Ibqq=
k1yPh_Reahl6jmYvbeHjHp1pKyzwyQAQjfxsuGGCFLj2Zp8ZygOc7KLF81"><FONT=20
size=3D7 face=3D"Microsoft Sans Serif">HERE</FONT></A></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Course=20
Objectives</SPAN></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&#8226;=20
Describe the concepts behind knowledge management<o:p></o:p></SPAN></P=
>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&#8226;=20
Build a rationale for KM in a company<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&#8226;=20
Develop a KM implementation in a company<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&#8226;=20
Examine the Do's and Don'ts of successful knowledge=20
management<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&#8226;=20
Identify the knowledge management paradigm<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&#8226;=20
Interpret the knowledge management lifecycle<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&#8226;=20
Learn about various knowledge management models<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Course=20
Content</SPAN></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Module=20
I:&nbsp;Understanding Knowledge Management</SPAN></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>a.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>A=20
brief history<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>b.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Applicati=
ons=20
in the workplace<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>c.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>What=20
is knowledge<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>d.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>What=20
is knowledge management<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>e.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Data,=20
information, and knowledge<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>f.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>The=20
tacit mode<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Module=20
II:&nbsp;The Knowledge Management Life Cycle</SPAN></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>a.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Acquisiti=
on<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>b.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Integrati=
on<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>c.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Knowledge=
<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Module=20
III:&nbsp;Understanding episodes</SPAN></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>a.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>The=20
New Knowledge Management Paradigm<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>b.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Implicati=
ons=20
and applications<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>c.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Paradigms=
=20
of the past<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>d.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>The=20
knowledge management end game<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>e.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>The=20
new paradigm<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Module=20
IV:&nbsp;Knowledge Management Models</SPAN></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>a.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Boisot=20
Model<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>b.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Kakabadse=
=20
Model<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>c.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>The=20
Nonaka and Takeuchi Model (SECI)<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>d.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Wiig=20
Model<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Module=20
V:&nbsp;Building a Knowledge Management Rationale</SPAN></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>a.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Building=20
a business case<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>b.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Finding=20
success stories<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>c.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>The=20
customization model<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>d.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Why=20
rationale is necessary<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Module=20
VI:&nbsp;Customizing Knowledge Management Definitions</SPAN></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>a.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Component=
s=20
of a knowledge management definition<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>b.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Creating=20
a KMBOK<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>c.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Customizi=
ng=20
the components<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Module=20
VII:&nbsp;Implementing Knowledge Management in Your Organization</SPAN=
></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>a.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>A=20
map for success<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>b.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Gathering=
=20
support<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>c.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Identifyi=
ng=20
opportunities for revenue streams<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>d.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Key=20
knowledge management techniques<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>e.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>The=20
no-budget scenario<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Module=20
VIII:&nbsp;Tips for Success</SPAN></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>a.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>About=20
the chief knowledge officer<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>b.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Barriers=20
and helpers to success<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>c.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Knowledge=
=20
management skill checklist<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>d.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>The=20
hype curve<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>e.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>The=20
knowledge management imperative<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
; LINE-HEIGHT: 18pt"><B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Module=20
IX:&nbsp;Advanced Topics</SPAN></B><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>a.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Absorptiv=
e=20
capacity<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>b.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Process=20
model types<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>c.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>Rustiness=
<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
 42.75pt; LINE-HEIGHT: 18pt; TEXT-INDENT: -0.25in"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>d.</SPAN>=
<SPAN=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; mso-far=
east-font-family: "Times New Roman"; mso-font-kerning: 0pt'>&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;</SPAN><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'>The=20
knowledge management maturity model<o:p></o:p></SPAN></P>
<P class=3DMsoNormal=20
style=3D"BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 7.5pt=
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style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
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reast-font-family: "Times New Roman"; mso-font-kerning: 0pt'><o:p></o:=
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LINE-HEIGHT: 18pt"><SPAN=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fa=
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instructor led trainings are delivered using a blended learning approa=
ch and=20
comprises of presentations, guided sessions of practical exercise, web=
-based=20
tutorials and group work. Our facilitators are seasoned industry exper=
ts with=20
years of experience, working as professional and trainers in these=20
fields.</SPAN></P><SPAN=20
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