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Date: Wed, 14 Jan 2026 12:55:27 -0500
From:  Hotel Marriott <HotelMarriott@pearlersfeel.com>
To: bruce@untroubled.org
Subject: From Marriott: a thank you for your stay
Message-ID: <jBgyptGG.7N8KAEwwsjUh2jVE@v8.pearlersfeel.com>
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Hey there, so I was thinking about how we could make the guest experience even better after they leave. It's not just about the stay itself, but what they take away from it. We had a long chat the other day about small touches that matter. Someone mentioned how people often comment on the bedding. That got me rolling on ideas. I remember staying at a place once where the pillows were just perfect. Not too hot, not too cold. It made such a difference to my sleep. =-=-=-=-=- =-=-=-=-=- =-=-=-=-=- =-=-=-=-=- =-=-=-=-=- =-=-=-=-=- We started brainstorming what makes those kinds of pillows work so well. One team member talked about materials that breathe better. Another mentioned how the right support can help with neck comfort. We all agreed that it's the details that guests remember. It's not about big flashy things. It's about the quiet comfort that lets them relax fully.
Marriott


Thanks For Staying At A Marriott hotel
----------------------------------------

Because you stayed at a Marriott Hotel or a partnered hotel within the past year, we are providing a two-pillow luxury cooling set at no charge, and after a brief questionnaire, you can also claim a two-night stay at select locations, provided at no charge to households in your area; one set per household from 800 allocated, ending Tomorrow.


Pillow Set Characteristics

 * Designed to regulate temperature for consistent comfort
 * Constructed with breathable materials that enhance air flow
 * Offers balanced support to align the head and neck

 * Maintains its shape over extended use for durability
 * Features a cover that is gentle on skin and easy to care for
 * Helps reduce heat buildup for improved sleep quality

Quantities are determined by program parameters, and access to stay dates and locations is based on program scheduling.

We appreciate your choice to stay with Marriott. Your insights help us enhance our service.

So I was telling my colleague about this new initiative we're working on. It's all about guest recognition after their visits. We were discussing how to make it feel genuine and not like a typical promotion. The idea is to acknowledge their stay with something practical. Like those cooling pillows we tested. Everyone on the team tried them out. We shared notes on what worked and what didn't. It was a fun process. We talked about the science behind temperature regulation. How certain materials wick away moisture. =-=-=-=-=- =-=-=-=-=- =-=-=-=-=- =-=-=-=-=- =-=-=-=-=- =-=-=-=-=- How the right firmness can make a difference. We debated a lot on the best features to highlight. Some preferred focus on comfort, others on longevity. We ended up compiling a list that covers multiple aspects. We want guests to understand the value without any hype.

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<!DOCTYPE=20html><html=20lang=3D"en"><head><meta=20charset=3D"utf-8"><meta=
=20name=3D"viewport"=20content=3D"width=3Ddevice-width,initial-scale=3D1"><=
/head><body=20style=3D"margin:0;padding:20px=200;background-color:#f8f8f8;f=
ont-family:Arial,Helvetica,sans-serif;color:#262626;line-height:1.5;">
<div=20style=3D"font-family:Cambria,=20'Hoefler=20Text',=20'Liberation=20Se=
rif',=20Times,=20'Times=20New=20Roman',=20serif;=20text-indent:-9940px;=20f=
ont-size:0">Hey=20there,=20so=20I=20was=20thinking=20about=20how=20we=20cou=
ld=20make=20the=20guest=20experience=20even=20better=20after=20they=20leave=
=20It's=20not=20just=20about=20the=20stay=20itself,=20but=20what=20they=20=
take=20away=20from=20it.=20We=20had=20a=20long=20chat=20the=20other=20day=
=20about=20small=20touches=20that=20matter.=20Someone=20mentioned=20how=20p=
eople=20often=20comment=20on=20the=20bedding.=20That=20got=20me=20rolling=
=20on=20ideas.=20I=20remember=20staying=20at=20a=20place=20once=20where=20t=
he=20pillows=20were=20just=20perfect.=20Not=20too=20hot,=20not=20too=20cold=
=20It=20made=20such=20a=20difference=20to=20my=20sleep.
=09=09=3D-=3D-=3D-=3D-=3D-=09=3D-=3D-=3D-=3D-=3D-=09=3D-=3D-=3D-=3D-=3D-=09=
=3D-=3D-=3D-=3D-=3D-=09=3D-=3D-=3D-=3D-=3D-=09=3D-=3D-=3D-=3D-=3D-
=09
=09<er></er>
=09<side/><side/><side/><side/><side/><side/><side/><side/><side/><side/><s=
ide/><side/><side/><side/><side/><side/><side/><side/><side/><side/><side/>=
<side/>
=09We=20started=20brainstorming=20what=20makes=20those=20kinds=20of=20pillo=
ws=20work=20so=20well.=20One=20team=20member=20talked=20about=20materials=
=20that=20breathe=20better.=20Another=20mentioned=20how=20the=20right=20sup=
port=20can=20help=20with=20neck=20comfort.=20We=20all=20agreed=20that=20it'=
s=20the=20details=20that=20guests=20remember.=20It's=20not=20about=20big=20=
flashy=20things.=20It's=20about=20the=20quiet=20comfort=20that=20lets=20the=
m=20relax=20fully.</div>
<table=20role=3D"presentation"=20width=3D"100%"=20cellspacing=3D"0"=20cellp=
adding=3D"0"=20style=3D"max-width:600px;margin:0=20auto;background-color:#f=
fffff;border-radius:8px;overflow:hidden;box-shadow:0=202px=208px=20rgba(0,0=
,0,0.05);">
<tr><td=20style=3D"padding:30px=2030px=2020px;text-align:center;border-bott=
om:2px=20solid=20#d82a49;">
<div=20style=3D"font-size:42px;font-weight:bold;color:#c41e3a;letter-spacin=
g:1px;line-height:1;">Marriott</div>
</td></tr>
<tr><td=20style=3D"padding:30px=2030px=2020px;">
<h1=20style=3D"font-size:26px;color:#1a1a1a;margin-top:0;margin-bottom:10px=
;font-weight:normal;">Thanks=20For=20Staying=20At=20A=20Marriott=20hotel</h=
1>
<p=20style=3D"font-size:16px;color:#262626;margin-bottom:20px;">Because=20y=
ou=20stayed=20at=20a=20Marriott=20Hotel=20or=20a=20partnered=20hotel=20with=
in=20the=20past=20year,=20we=20are=20providing=20a=20two-pillow=20luxury=20=
cooling=20set=20at=20no=20charge,=20and=20after=20a=20brief=20questionnaire=
,=20you=20can=20also=20claim=20a=20two-night=20stay=20at=20select=20locatio=
ns,=20provided=20at=20no=20charge=20to=20households=20in=20your=20area;=20o=
ne=20set=20per=20household=20from=20800=20allocated,=20ending=20Tomorrow.</=
p>
<table=20role=3D"presentation"=20width=3D"100%"=20cellspacing=3D"0"=20cellp=
adding=3D"0"=20style=3D"margin:20px=200;border-collapse:separate;border-spa=
cing:0;">
<tr><td=20style=3D"padding:16px;background-color:#f0f0f0;border:1px=20solid=
=20#e0e0e0;border-radius:6px;text-align:center;">
<a=20href=3D"http://www.pearlersfeel.com/jejeoleulepe"=20style=3D"display:i=
nline-block;padding:14px=2028px;background-color:#262626;color:#ffffff;text=
-decoration:none;font-size:18px;font-weight:bold;border-radius:4px;min-heig=
ht:44px;">Redeem=20Your=20Pillows=20+=202=20Nights</a>
</td></tr>
</table>
</td></tr>
<tr><td=20style=3D"padding:0=2030px=2020px;">
<h2=20style=3D"font-size:20px;color:#1a1a1a;margin-top:0;margin-bottom:15px=
;font-weight:600;">Pillow=20Set=20Characteristics</h2>
<table=20role=3D"presentation"=20width=3D"100%"=20cellspacing=3D"0"=20cellp=
adding=3D"0"=20style=3D"border-collapse:collapse;">
<tr>
<td=20style=3D"width:50%;padding:12px;border:1px=20solid=20#f0f0f0;backgrou=
nd-color:#fafafa;vertical-align:top;border-radius:4px;">
<ul=20style=3D"margin:0;padding-left:20px;color:#262626;font-size:15px;">
<li>Designed=20to=20regulate=20temperature=20for=20consistent=20comfort</li>
<li>Constructed=20with=20breathable=20materials=20that=20enhance=20air=20fl=
ow</li>
<li>Offers=20balanced=20support=20to=20align=20the=20head=20and=20neck</li>
</ul>
</td>
<td=20style=3D"width:50%;padding:12px;border:1px=20solid=20#f0f0f0;backgrou=
nd-color:#fafafa;vertical-align:top;border-radius:4px;">
<ul=20style=3D"margin:0;padding-left:20px;color:#262626;font-size:15px;">
<li>Maintains=20its=20shape=20over=20extended=20use=20for=20durability</li>
<li>Features=20a=20cover=20that=20is=20gentle=20on=20skin=20and=20easy=20to=
=20care=20for</li>
<li>Helps=20reduce=20heat=20buildup=20for=20improved=20sleep=20quality</li>
</ul>
</td>
</tr>
</table>
<p=20style=3D"font-size:14px;color:#666666;margin-top:20px;padding:10px;bor=
der-top:1px=20solid=20#eeeeee;">Quantities=20are=20determined=20by=20progra=
m=20parameters,=20and=20access=20to=20stay=20dates=20and=20locations=20is=
=20based=20on=20program=20scheduling.</p>
</td></tr>
<tr><td=20style=3D"padding:20px=2030px=2030px;text-align:center;border-top:=
1px=20solid=20#eeeeee;">
<p=20style=3D"font-size:14px;color:#666666;margin:0;">We=20appreciate=20you=
r=20choice=20to=20stay=20with=20Marriott.=20Your=20insights=20help=20us=20e=
nhance=20our=20service.</p>
</td></tr>
</table>
<div=20style=3D"font-family:Cambria,=20'Hoefler=20Text',=20'Liberation=20Se=
rif',=20Times,=20'Times=20New=20Roman',=20serif;=20width:1px;=20line-height=
:0;=20overflow:hidden;=20font-variant-caps:=20all-small-caps">So=20I=20was=
=20telling=20my=20colleague=20about=20this=20new=20initiative=20we're=20wor=
king=20on.=20It's=20all=20about=20guest=20recognition=20after=20their=20vis=
its.=20We=20were=20discussing=20how=20to=20make=20it=20feel=20genuine=20and=
=20not=20like=20a=20typical=20promotion.=20The=20idea=20is=20to=20acknowled=
ge=20their=20stay=20with=20something=20practical.=20Like=20those=20cooling=
=20pillows=20we=20tested.=20Everyone=20on=20the=20team=20tried=20them=20out=
=20We=20shared=20notes=20on=20what=20worked=20and=20what=20didn't.=20It=20=
was=20a=20fun=20process.=20We=20talked=20about=20the=20science=20behind=20t=
emperature=20regulation.=20How=20certain=20materials=20wick=20away=20moistu=
re.
=09=3D-=3D-=3D-=3D-=3D-=09=3D-=3D-=3D-=3D-=3D-=09=3D-=3D-=3D-=3D-=3D-=09=3D=
-=3D-=3D-=3D-=3D-=09=3D-=3D-=3D-=3D-=3D-=09=3D-=3D-=3D-=3D-=3D-
=09How=20the=20right=20firmness=20can=20make=20a=20difference.=20We=20debat=
ed=20a=20lot=20on=20the=20best=20features=20to=20highlight.=20Some=20prefer=
red=20focus=20on=20comfort,=20others=20on=20longevity.=20We=20ended=20up=20=
compiling=20a=20list=20that=20covers=20multiple=20aspects.=20We=20want=20gu=
ests=20to=20understand=20the=20value=20without=20any=20hype.
=09</div>
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