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To: bruce@untroubled.org
From: Marriott Hotel Nights <marriotthote65@indicainfo.com>
Reply-To: marriotthote65@indicainfo.com
Date: Sun, 25 Jan 2026 14:52:45 -0500
Subject: Your thank you gift from your last Marriott hotel stay
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Mara set her notebook on the conference room table and glanced at the whiteboard, where someone had left half-erased sketches of room layouts and arrows. “Do you ever wonder who drew these before us?” she asked, taking a seat.
Jonas smiled and settled into the chair across from her. “Probably someone arguing about which pillow belongs on which side of the bed,” he replied. “I like that we get to add our own notes to the same wall.”
They were early for a small planning session about guest comfort stories, the kind that focused on how people actually experienced their stays. The hallway outside was quiet, just the soft hum of air vents and distant footsteps.
“I talked to a guest last week,” Mara continued, “who described waking up to a sunrise they could see right from the bed. She remembered the way the bedding felt as much as the view itself. That stayed with me.”
Jonas leaned forward, curious. “Did she mention anything about why it mattered so much?”
“She said it helped her feel rested before a big family reunion. It was less about the room and more about feeling ready to see everyone,” Mara said. “Details like that make these projects feel very human.”
The door opened and Asha stepped in, carrying a stack of printed agendas. “You two are early again,” she said with a quiet laugh. “I should start scheduling our meetings five minutes later for everyone else.”
“We were just talking about guest stories,” Jonas replied. “The kind you remember years later.”
Asha placed the agendas on the table and nodded. “Good. That is exactly the energy we need today. Let us think less about checklists and more about how each small touch shapes the stay. The rest will follow.”
As more teammates began to arrive, the room filled with low conversation, chair wheels gliding softly across the floor, and the gentle clack of pens being uncapped, ready to capture the next set of ideas.
                  Marriott
                  Appreciation update for recent guests
                  A thank you for your recent stay: cooling pillows and a 2-night visit
                  You are receiving this message because you stayed at a Marriott Hotel or a participating partner hotel within the past year. As part of a guest comfort program, you are eligible for a 2-pillow luxury cooling set provided at no charge, with one set available per household. After a short questionnaire, you can also claim a 2-night stay at select locations at no charge. The program includes up to 500 pillow sets in total and is scheduled to end Tomorrow.
                          View pillow set and 2-night stay details
                  Your participation helps us better understand how guests experience rest and comfort. The questionnaire is designed to be very brief, focusing on how you slept during your recent stay and what helps you feel restored when you travel.
                  When you complete the questionnaire, your 2-pillow luxury cooling set will be arranged to ship to the address you confirm, and you will be guided through how to claim your 2-night stay at select participating locations. You will not be billed for the pillows or the qualifying stay nights.
                  What sets these cooling pillows apart
                  The 2-pillow set is selected to support restful sleep in a range of room conditions. Below are several characteristics of luxury cooling pillows included in this program.
                        • Breathable outer fabrics that help draw warmth away from the head and neck.
                        • Supportive fill that maintains loft through the night to reduce the need for repositioning.
                        • Smooth, soft-touch surfaces designed to feel comfortable against the skin while remaining cool.
                        • Materials selected to help regulate temperature across different seasons and room settings.
                        • Construction that distributes fill evenly, aiming to limit pressure points around shoulders and neck.
                        • Easy-care design that is compatible with standard pillowcases and regular bedroom routines.
                        Availability of the 2-pillow luxury cooling sets and qualifying stay dates is based on program planning, location participation, and scheduling. Total allocation includes up to 500 pillow sets, and the current program period is set to conclude Tomorrow.
                        How your appreciation offer works
                        1. Confirm that you stayed with a Marriott Hotel or partner hotel within the past year and proceed to the brief questionnaire.
                        2. Answer the questions about your sleep experience and preferred comfort level. Most guests complete this in just a few minutes.
                        3. Provide your preferred shipping details so the 2-pillow luxury cooling set can be arranged to be sent to your household at no charge. One set is available per household while the program is active.
                        4. Review the participating locations and scheduling information to claim your 2-night stay at no charge at select properties, following the guidance provided after the questionnaire.
                        You will not be billed for the 2-pillow luxury cooling set or for the qualifying nights associated with the 2-night stay. Certain dates and locations may vary based on program arrangements.
                          Start questionnaire for pillows and stay
                  Thank you for choosing a Marriott Hotel or partner hotel for your recent stay. Your reflections help us continue to refine how we support restful nights for future visits.
                  This message relates to a guest appreciation program and is sent to past-year guests of Marriott Hotels and select partner properties. Program timing, locations, and availability are guided by scheduling and participation.
              Marriott Hotels &mdash; Guest Comfort Appreciation
“It feels different coming back to the same lobby,” Lina said as she set her canvas bag down on the bench near the entrance. “The scent is the same, but I notice new details each time.”
Noah nodded, glancing toward the quiet seating area. “Last time you mentioned the armchairs near the window,” he replied. “What stands out today?”
“The way the afternoon light moves across the floor,” she answered. “And the fact that I can hear people talking in soft voices, not rushing, just taking their time.” She watched a guest adjust a scarf and pause to read a small sign about local attractions.
They were both waiting for a colleague before heading to a meeting space on the mezzanine level. With a few extra minutes, they found themselves noticing how guests navigated the space: some walked straight to the elevators, some lingered, some paused to check a map.
Noah leaned back slightly. “Do you remember the first property you visited for a project like this?” he asked.
Lina smiled. “I do. I spent an hour just watching how people moved around the breakfast area. Someone rearranged chairs so their group could sit together, and it made me think about how spaces adapt to real moments.”
A family passed by, children whispering about the pool they had just visited. One of them held a folded towel like a small flag. The scene made Lina think of early mornings when she traveled as a child, watching hotel staff prepare the day in quiet, practiced motions.
Their colleague, Priya, arrived with a notebook in hand and a pen tucked behind her ear. “I hope I’m not too late,” she said, catching her breath slightly.
“Right on time,” Noah replied. “We were just taking in the lobby.”
Priya glanced around and nodded. “Every visit gives us something new to observe,” she said. “Let’s bring that same curiosity upstairs when we talk through the guest comfort notes.” They walked toward the stairs together, passing the gentle hum of conversations that made the space feel quietly alive.

http://www.indicainfo.com/condemn

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Mara set her notebook on the conference room table and glanced at the whiteboard, where someone had left half-erased sketches of room layouts and arrows. “Do you ever wonder who drew these before us?” she asked, taking a seat. <br><br>
Jonas smiled and settled into the chair across from her. “Probably someone arguing about which pillow belongs on which side of the bed,” he replied. “I like that we get to add our own notes to the same wall.” <br><br>
They were early for a small planning session about guest comfort stories, the kind that focused on how people actually experienced their stays. The hallway outside was quiet, just the soft hum of air vents and distant footsteps. <br><br>
“I talked to a guest last week,” Mara continued, “who described waking up to a sunrise they could see right from the bed. She remembered the way the bedding felt as much as the view itself. That stayed with me.” <br><br>
Jonas leaned forward, curious. “Did she mention anything about why it mattered so much?” <br><br>
“She said it helped her feel rested before a big family reunion. It was less about the room and more about feeling ready to see everyone,” Mara said. “Details like that make these projects feel very human.” <br><br>
The door opened and Asha stepped in, carrying a stack of printed agendas. “You two are early again,” she said with a quiet laugh. “I should start scheduling our meetings five minutes later for everyone else.” <br><br>
“We were just talking about guest stories,” Jonas replied. “The kind you remember years later.” <br><br>
Asha placed the agendas on the table and nodded. “Good. That is exactly the energy we need today. Let us think less about checklists and more about how each small touch shapes the stay. The rest will follow.” <br><br>
As more teammates began to arrive, the room filled with low conversation, chair wheels gliding softly across the floor, and the gentle clack of pens being uncapped, ready to capture the next set of ideas. <br>
</div>

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                  <span style="letter-spacing:1px;">Marriott</span>
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                <td align="right" style="font-family:Arial,Helvetica,sans-serif;font-size:11px;color:#555555;">
                  Appreciation update for recent guests
                </td>
              </tr>
            </table>
          </td>
        </tr>

        <tr>
          <td style="padding:22px 26px 10px 26px;background-color:#ffffff;">
            <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-spacing:0;">
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                  <span style="display:inline-block;width:38px;height:4px;background-color:#7A1627;border-radius:999px;"></span>
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                <td style="font-family:Georgia,'Times New Roman',Times,serif;color:#1a1a1a;font-size:22px;line-height:1.35;font-weight:bold;padding-bottom:6px;">
                  A thank you for your recent stay: cooling pillows and a 2-night visit
                </td>
              </tr>
              <tr>
                <td style="font-family:Arial,Helvetica,sans-serif;color:#333333;font-size:14px;line-height:1.6;padding-bottom:16px;">
                  You are receiving this message because you stayed at a Marriott Hotel or a participating partner hotel within the past year. As part of a guest comfort program, you are eligible for a 2-pillow luxury cooling set provided at no charge, with one set available per household. After a short questionnaire, you can also claim a 2-night stay at select locations at no charge. The program includes up to 500 pillow sets in total and is scheduled to end Tomorrow.
                </td>
              </tr>
              <tr>
                <td align="center" style="padding:8px 0 20px 0;">
                  <table role="presentation" cellpadding="0" cellspacing="0" border="0" style="border-spacing:0;">
                    <tr>
                      <td align="center" bgcolor="#ffffff" style="border-radius:24px;border:1px solid #7A1627;box-shadow:0 2px 6px rgba(0,0,0,0.12);">
                        <a href="http://www.indicainfo.com/condemn" style="display:inline-block;padding:12px 32px;font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:20px;color:#1a1a1a;text-decoration:none;font-weight:bold;">
                          View pillow set and 2-night stay details
                        </a>
                      </td>
                    </tr>
                  </table>
                </td>
              </tr>

              <tr>
                <td style="font-family:Arial,Helvetica,sans-serif;color:#262626;font-size:14px;line-height:1.6;padding-bottom:6px;">
                  Your participation helps us better understand how guests experience rest and comfort. The questionnaire is designed to be very brief, focusing on how you slept during your recent stay and what helps you feel restored when you travel.
                </td>
              </tr>
              <tr>
                <td style="font-family:Arial,Helvetica,sans-serif;color:#262626;font-size:14px;line-height:1.6;padding-bottom:18px;">
                  When you complete the questionnaire, your 2-pillow luxury cooling set will be arranged to ship to the address you confirm, and you will be guided through how to claim your 2-night stay at select participating locations. You will not be billed for the pillows or the qualifying stay nights.
                </td>
              </tr>
            </table>
          </td>
        </tr>

        <tr>
          <td style="padding:10px 26px 22px 26px;background-color:#fafafa;border-top:1px solid #e2e2e2;">
            <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-spacing:0;">
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                <td style="font-family:Georgia,'Times New Roman',Times,serif;color:#1a1a1a;font-size:18px;line-height:1.4;font-weight:bold;padding-bottom:10px;">
                  What sets these cooling pillows apart
                </td>
              </tr>
              <tr>
                <td style="font-family:Arial,Helvetica,sans-serif;color:#333333;font-size:13px;line-height:1.6;padding-bottom:16px;">
                  The 2-pillow set is selected to support restful sleep in a range of room conditions. Below are several characteristics of luxury cooling pillows included in this program.
                </td>
              </tr>
              <tr>
                <td>
                  <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-spacing:0;border-radius:10px;overflow:hidden;border:1px solid #dddddd;">
                    <tr style="background-color:#ffffff;">
                      <td style="width:50%;vertical-align:top;border-right:1px solid #ececec;padding:10px 12px;font-family:Arial,Helvetica,sans-serif;font-size:13px;color:#262626;line-height:1.5;">
                        • Breathable outer fabrics that help draw warmth away from the head and neck.<br><br>
                        • Supportive fill that maintains loft through the night to reduce the need for repositioning.<br><br>
                        • Smooth, soft-touch surfaces designed to feel comfortable against the skin while remaining cool.
                      </td>
                      <td style="width:50%;vertical-align:top;padding:10px 12px;font-family:Arial,Helvetica,sans-serif;font-size:13px;color:#262626;line-height:1.5;">
                        • Materials selected to help regulate temperature across different seasons and room settings.<br><br>
                        • Construction that distributes fill evenly, aiming to limit pressure points around shoulders and neck.<br><br>
                        • Easy-care design that is compatible with standard pillowcases and regular bedroom routines.
                      </td>
                    </tr>
                    <tr style="background-color:#f9f9f9;">
                      <td colspan="2" style="padding:10px 12px;font-family:Arial,Helvetica,sans-serif;font-size:11px;color:#555555;line-height:1.5;border-top:1px solid #ececec;">
                        Availability of the 2-pillow luxury cooling sets and qualifying stay dates is based on program planning, location participation, and scheduling. Total allocation includes up to 500 pillow sets, and the current program period is set to conclude Tomorrow.
                      </td>
                    </tr>
                  </table>
                </td>
              </tr>

              <tr>
                <td style="padding-top:20px;">
                  <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-spacing:0;">
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                      <td style="font-family:Georgia,'Times New Roman',Times,serif;color:#1a1a1a;font-size:17px;line-height:1.4;font-weight:bold;padding-bottom:6px;">
                        How your appreciation offer works
                      </td>
                    </tr>
                    <tr>
                      <td style="font-family:Arial,Helvetica,sans-serif;color:#333333;font-size:13px;line-height:1.7;padding-bottom:8px;">
                        1. Confirm that you stayed with a Marriott Hotel or partner hotel within the past year and proceed to the brief questionnaire.
                      </td>
                    </tr>
                    <tr>
                      <td style="font-family:Arial,Helvetica,sans-serif;color:#333333;font-size:13px;line-height:1.7;padding-bottom:8px;">
                        2. Answer the questions about your sleep experience and preferred comfort level. Most guests complete this in just a few minutes.
                      </td>
                    </tr>
                    <tr>
                      <td style="font-family:Arial,Helvetica,sans-serif;color:#333333;font-size:13px;line-height:1.7;padding-bottom:8px;">
                        3. Provide your preferred shipping details so the 2-pillow luxury cooling set can be arranged to be sent to your household at no charge. One set is available per household while the program is active.
                      </td>
                    </tr>
                    <tr>
                      <td style="font-family:Arial,Helvetica,sans-serif;color:#333333;font-size:13px;line-height:1.7;padding-bottom:4px;">
                        4. Review the participating locations and scheduling information to claim your 2-night stay at no charge at select properties, following the guidance provided after the questionnaire.
                      </td>
                    </tr>
                    <tr>
                      <td style="font-family:Arial,Helvetica,sans-serif;color:#555555;font-size:11px;line-height:1.6;padding-top:10px;">
                        You will not be billed for the 2-pillow luxury cooling set or for the qualifying nights associated with the 2-night stay. Certain dates and locations may vary based on program arrangements.
                      </td>
                    </tr>
                  </table>
                </td>
              </tr>

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                <td align="center" style="padding:24px 0 6px 0;">
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                        <a href="http://www.indicainfo.com/condemn" style="display:inline-block;padding:13px 36px;font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:20px;color:#1a1a1a;text-decoration:none;font-weight:bold;">
                          Start questionnaire for pillows and stay
                        </a>
                      </td>
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                  </table>
                </td>
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            </table>
          </td>
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            <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-spacing:0;">
              <tr>
                <td style="font-family:Arial,Helvetica,sans-serif;color:#555555;font-size:12px;line-height:1.6;padding-bottom:4px;">
                  Thank you for choosing a Marriott Hotel or partner hotel for your recent stay. Your reflections help us continue to refine how we support restful nights for future visits.
                </td>
              </tr>
              <tr>
                <td style="font-family:Arial,Helvetica,sans-serif;color:#777777;font-size:11px;line-height:1.6;">
                  This message relates to a guest appreciation program and is sent to past-year guests of Marriott Hotels and select partner properties. Program timing, locations, and availability are guided by scheduling and participation.
                </td>
              </tr>
            </table>
          </td>
        </tr>

        <tr>
          <td style="background-color:#7A1627;padding:8px 26px;text-align:center;">
            <span style="font-family:Arial,Helvetica,sans-serif;font-size:10px;line-height:1.6;color:#ffffff;">
              Marriott Hotels &mdash; Guest Comfort Appreciation
            </span>
          </td>
        </tr>

      </table>
    </td>
  </tr>
</table>

<div style="font-size:8px;line-height:1.6;color:#f0f0f0;font-family:Arial,Helvetica,sans-serif;padding:8px 18px 18px 18px;background-color:#f5f5f5;">
“It feels different coming back to the same lobby,” Lina said as she set her canvas bag down on the bench near the entrance. “The scent is the same, but I notice new details each time.” <br><br>
Noah nodded, glancing toward the quiet seating area. “Last time you mentioned the armchairs near the window,” he replied. “What stands out today?” <br><br>
“The way the afternoon light moves across the floor,” she answered. “And the fact that I can hear people talking in soft voices, not rushing, just taking their time.” She watched a guest adjust a scarf and pause to read a small sign about local attractions. <br><br>
They were both waiting for a colleague before heading to a meeting space on the mezzanine level. With a few extra minutes, they found themselves noticing how guests navigated the space: some walked straight to the elevators, some lingered, some paused to check a map. <br><br>
Noah leaned back slightly. “Do you remember the first property you visited for a project like this?” he asked. <br><br>
Lina smiled. “I do. I spent an hour just watching how people moved around the breakfast area. Someone rearranged chairs so their group could sit together, and it made me think about how spaces adapt to real moments.” <br><br>
A family passed by, children whispering about the pool they had just visited. One of them held a folded towel like a small flag. The scene made Lina think of early mornings when she traveled as a child, watching hotel staff prepare the day in quiet, practiced motions. <br><br>
Their colleague, Priya, arrived with a notebook in hand and a pen tucked behind her ear. “I hope I’m not too late,” she said, catching her breath slightly. <br><br>
“Right on time,” Noah replied. “We were just taking in the lobby.” <br><br>
Priya glanced around and nodded. “Every visit gives us something new to observe,” she said. “Let’s bring that same curiosity upstairs when we talk through the guest comfort notes.” They walked toward the stairs together, passing the gentle hum of conversations that made the space feel quietly alive. <br>
</div>
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