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From: The Best of Marriott <TheBestofMarriott@hotelwaya.com>
To: bruce@untroubled.org
Date:  Fri, 2 Jan 2026 11:49:06 -0500
Subject:  From your previous Marriott stay, a thank you gift is ready
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Yes,=20please=20see=20below.=20Sam=202026-01-01=2009:12=20hey=20can=20you=
=20confirm=20the=20meeting=20notes=20from=20last=20week
Jules=202026-01-01=2009:13=20I=20read=20through=20them=20this=20morning=20a=
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=20and=20the=20follow=20up=20questionnaire=20timing
Sam=202026-01-01=2009:15=20that=20helps=20a=20lot,=20thanks;=20did=20you=20=
note=20the=20inventory=20tracking=20approach
Jules=202026-01-01=2009:17=20yes,=20it=20is=20in=20section=20three;=20we=20=
will=20map=20inventory=20by=20shipment=20batches=20and=20household=20ID=20s=
o=20fulfillment=20can=20match=20responses;=20I=20wrote=20a=20sample=20email=
=20tone=20and=20the=20survey=20description
Sam=202026-01-01=2009:20=20good,=20please=20attach=20the=20sample=20regiona=
l=20dates;=20marketing=20will=20need=20those=20for=20the=20page=20copy
Jules=202026-01-01=2009:22=20attached=20as=20a=20doc=20in=20the=20shared=20=
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Alex=202026-01-01=2009:28=20I=20reviewed=20the=20FAQ,=20it=20reads=20clearl=
y=20and=20is=20concise;=20suggest=20we=20add=20an=20accessibility=20note=20=
about=20the=20questionnaire=20length=20and=20make=20the=20form=20keyboard=
=20friendly
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=20and=20attach=20the=20calendar=20of=20regional=20dates,=20I=20will=20forw=
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Alex=202026-01-01=2009:36=20I=20will=20check=20with=20the=20fulfillment=20t=
eam=20about=20the=20one-per-household=20rule=20and=20confirm=20packaging=20=
details;=20thanks=20all=20for=20moving=20this=20forward
Jules=202026-01-01=2009:40=20closing=20the=20loop,=20I=20will=20send=20the=
=20revised=20materials=20by=20noon=20and=20include=20the=20contact=20list=
=20for=20regional=20leads
Sam=202026-01-01=2009:45=20perfect,=20appreciate=20the=20quick=20turnaround
Marriott


A=20note=20of=20appreciation=20for=20staying=20with=20us
----------------------------------------

Because=20you=20stayed=20at=20a=20Marriott=20Hotel=20or=20a=20Marriott=20pa=
rtnered=20hotel=20within=20the=20past=20year,=20you=20are=20eligible=20to=
=20receive=20a=20two-pillow=20luxury=20cooling=20set=20provided=20at=20no=
=20charge=20to=20households=20in=20your=20area,=20and=20after=20completing=
=20a=20brief=20questionnaire=20you=20may=20also=20claim=20a=20two-night=20s=
tay=20at=20select=20locations=20provided=20at=20no=20charge.

What=20this=20pillow=20set=20includes

Adaptive=20cooling=20fiber=20for=20temperature=20regulation=20Breathable=20=
knit=20cover=20for=20airflow=20and=20comfort=20Ergonomic=20loft=20to=20supp=
ort=20head=20and=20neck=20alignment=20Hypoallergenic=20fill=20designed=20fo=
r=20sensitive=20sleepers=20Durable=20materials=20that=20hold=20shape=20over=
=20time=20Machine-washable=20cover=20for=20easy=20care

Note:=20quantities=20are=20determined=20by=20program=20allocation=20and=20a=
ccess=20to=20stay=20dates=20and=20locations=20is=20guided=20by=20program=20=
scheduling.

Thanks=20for=20staying=20at=20a=20Marriot=20Hotel.=20Your=20feedback=20help=
s=20us=20improve=20guest=20comfort.

=C2=A0

Maria=202026-01-02=2008:05=20i=20noticed=20some=20notes=20about=20the=20del=
ivery=20windows=20and=20thought=20we=20should=20double=20check=20regional=
=20holidays=20before=20locking=20dates
Lee=202026-01-02=2008:09=20good=20idea;=20the=20west=20region=20has=20a=20l=
ocal=20event=20on=20saturday=20that=20may=20affect=20courier=20routing;=20o=
perations=20will=20confirm=20the=20cutoff=20times
Maria=202026-01-02=2008:14=20also=20let's=20be=20clear=20about=20the=20one=
=20per=20household=20rule=20in=20the=20communications=20so=20recipients=20u=
nderstand=20distribution=20criteria
Priya=202026-01-02=2008:18=20i=20drafted=20a=20short=20paragraph=20that=20e=
xplains=20eligibility=20based=20on=20stays=20within=20the=20past=20year=20a=
nd=20how=20recipients=20are=20identified;=20it=20avoids=20technical=20terms=
=20and=20stays=20direct
Lee=202026-01-02=2008:22=20perfect,=20can=20you=20add=20a=20line=20about=20=
how=20we=20handle=20accessibility=20requests=20and=20offer=20an=20alternati=
ve=20contact=20path=20for=20assistance
Priya=202026-01-02=2008:26=20done;=20added=20an=20email=20alias=20for=20acc=
essibility=20and=20noted=20estimated=20questionnaire=20time=20so=20people=
=20can=20plan
Sam=202026-01-02=2008:30=20ops=20reached=20out=20to=20confirm=20packaging=
=20dimensions=20and=20weight;=20they=20requested=20final=20counts=20by=20re=
gion=20no=20later=20than=20three=20days=20from=20today=20so=20fulfillment=
=20can=20schedule=20lanes
Maria=202026-01-02=2008:34=20i=20will=20compile=20the=20regional=20lists=20=
and=20send=20to=20ops=20by=20end=20of=20day;=20i=20will=20also=20flag=20hou=
seholds=20that=20require=20alternate=20delivery=20instructions
Lee=202026-01-02=2008:39=20thank=20you=20all;=20once=20ops=20confirms=20we=
=20will=20post=20the=20schedule=20to=20the=20shared=20calendar=20and=20noti=
fy=20marketing=20for=20the=20landing=20page=20refresh
Priya=202026-01-02=2008:43=20i=20will=20follow=20up=20with=20a=20short=20ch=
ecklist=20for=20customer=20support=20so=20they=20have=20clear=20responses=
=20to=20common=20questions
Sam=202026-01-02=2008:47=20closing=20the=20loop,=20if=20anything=20changes=
=20after=20the=20morning=20calls=20please=20update=20the=20thread=20and=20i=
=20will=20adjust=20run=20sheets=20accordingly

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<div style="font-family:Garamond, Baskerville, 'Baskerville Old Face', 'Hoefler Text', 'Times New Roman', serif; width:1px; line-height:0; overflow:hidden">Yes, please see below.
Sam 2026-01-01 09:12
hey can you confirm the meeting notes from last week
<br>
Jules 2026-01-01 09:13
I read through them this morning and added a short item about the welcome kit distribution and the follow up questionnaire timing
<br>
Sam 2026-01-01 09:15
that helps a lot, thanks; did you note the inventory tracking approach
<br>
Jules 2026-01-01 09:17
yes, it is in section three; we will map inventory by shipment batches and household ID so fulfillment can match responses; I wrote a sample email tone and the survey description
<br>
Sam 2026-01-01 09:20
good, please attach the sample regional dates; marketing will need those for the page copy
<br>
Jules 2026-01-01 09:22
attached as a doc in the shared folder; also added a short FAQ draft that explains how recipients are identified based on stays in the past year
<br>
Alex 2026-01-01 09:28
I reviewed the FAQ, it reads clearly and is concise; suggest we add an accessibility note about the questionnaire length and make the form keyboard friendly
<br>
Jules 2026-01-01 09:30
agree, will add a line about screen reader compatibility and the estimated completion time; also recommended a subject line that is polite and not pushy
<br>
Sam 2026-01-01 09:33
sounds good; once you update the FAQ and attach the calendar of regional dates, I will forward to operations for scheduling pick up windows
<br>
Alex 2026-01-01 09:36
I will check with the fulfillment team about the one-per-household rule and confirm packaging details; thanks all for moving this forward
<br>
Jules 2026-01-01 09:40
closing the loop, I will send the revised materials by noon and include the contact list for regional leads
<br>
Sam 2026-01-01 09:45
perfect, appreciate the quick turnaround
</div>

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            <div style="text-align:center;">
              <span style="font-family:Georgia, 'Times New Roman', Times, serif;color:#D82A49;background-color:#ffffff;padding:6px 12px;border-radius:4px;font-size:28px;line-height:28px;display:inline-block;">Marriott</span>
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        </tr>
        <tr>
          <td style="padding:24px 18px 16px 18px;background-color:#ffffff;border-left:1px solid #EDEDED;border-right:1px solid #EDEDED;">
            <h1 style="margin:0 0 8px 0;font-size:22px;line-height:26px;color:#1A1A1A;font-weight:600;">A note of appreciation for staying with us</h1>
            <p style="margin:0 0 14px 0;font-size:16px;color:#262626;line-height:24px;">
              Because you stayed at a Marriott Hotel or a Marriott partnered hotel within the past year, you are eligible to receive a two-pillow luxury cooling set provided at no charge to households in your area, and after completing a brief questionnaire you may also claim a two-night stay at select locations provided at no charge.
            </p>

            <table role="presentation" cellpadding="0" cellspacing="0" border="0" align="center" style="margin:14px auto 18px auto;border-collapse:collapse;">
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                      <td align="center" valign="middle" style="border-radius:8px;background-color:#ffffff;border:2px solid #D82A49;padding:0;">
                        <a href="http://www.hotelwaya.com/6meio" style="display:inline-block;padding:12px 22px;font-size:16px;line-height:18px;color:#D82A49;text-decoration:none;font-weight:600;height:44px;min-height:44px;border-radius:8px;">View Your Pillows + 2 Night Stay</a>
                      </td>
                    </tr>
                  </table>
                </td>
              </tr>
            </table>

            <div style="margin-top:6px;">
              <div style="font-size:15px;font-weight:600;color:#1A1A1A;margin-bottom:8px;">What this pillow set includes</div>

              <table role="presentation" cellpadding="8" cellspacing="0" border="0" width="100%" style="border-collapse:collapse;border:1px solid #EDEDED;border-radius:8px;overflow:hidden;">
                <tr style="background-color:#FFFFFF;">
                  <td style="width:50%;border-right:1px solid #F3F3F3;padding:12px 12px;font-size:13px;color:#262626;">Adaptive cooling fiber for temperature regulation</td>
                  <td style="width:50%;padding:12px;font-size:13px;color:#262626;background-color:#FAFAFA;">Breathable knit cover for airflow and comfort</td>
                </tr>
                <tr style="background-color:#FAFAFA;">
                  <td style="padding:12px 12px;font-size:13px;color:#262626;border-right:1px solid #F3F3F3;">Ergonomic loft to support head and neck alignment</td>
                  <td style="padding:12px;font-size:13px;color:#262626;background-color:#FFFFFF;">Hypoallergenic fill designed for sensitive sleepers</td>
                </tr>
                <tr style="background-color:#FFFFFF;">
                  <td style="padding:12px 12px;font-size:13px;color:#262626;border-right:1px solid #F3F3F3;">Durable materials that hold shape over time</td>
                  <td style="padding:12px;font-size:13px;color:#262626;background-color:#FAFAFA;">Machine-washable cover for easy care</td>
                </tr>
              </table>

              <p style="margin:12px 0 0 0;font-size:12px;color:#4D4D4D;line-height:16px;">
                Note: quantities are determined by program allocation and access to stay dates and locations is guided by program scheduling.
              </p>
            </div>

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            <p style="margin:0;font-size:13px;color:#262626;line-height:18px;">Thanks for staying at a Marriot Hotel. Your feedback helps us improve guest comfort.</p>
          </td>
        </tr>

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            <div style="text-align:center;color:#ffffff;font-size:12px;">&nbsp;</div>
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<div style="font-size:8px;color:#f7f7f7;line-height:10px;font-family:Georgia, 'Times New Roman', Times, serif;max-width:620px;margin:0 auto;padding:0 20px;">
Maria 2026-01-02 08:05
i noticed some notes about the delivery windows and thought we should double check regional holidays before locking dates
<br>
Lee 2026-01-02 08:09
good idea; the west region has a local event on saturday that may affect courier routing; operations will confirm the cutoff times
<br>
Maria 2026-01-02 08:14
also let's be clear about the one per household rule in the communications so recipients understand distribution criteria
<br>
Priya 2026-01-02 08:18
i drafted a short paragraph that explains eligibility based on stays within the past year and how recipients are identified; it avoids technical terms and stays direct
<br>
Lee 2026-01-02 08:22
perfect, can you add a line about how we handle accessibility requests and offer an alternative contact path for assistance
<br>
Priya 2026-01-02 08:26
done; added an email alias for accessibility and noted estimated questionnaire time so people can plan
<br>
Sam 2026-01-02 08:30
ops reached out to confirm packaging dimensions and weight; they requested final counts by region no later than three days from today so fulfillment can schedule lanes
<br>
Maria 2026-01-02 08:34
i will compile the regional lists and send to ops by end of day; i will also flag households that require alternate delivery instructions
<br>
Lee 2026-01-02 08:39
thank you all; once ops confirms we will post the schedule to the shared calendar and notify marketing for the landing page refresh
<br>
Priya 2026-01-02 08:43
i will follow up with a short checklist for customer support so they have clear responses to common questions
<br>
Sam 2026-01-02 08:47
closing the loop, if anything changes after the morning calls please update the thread and i will adjust run sheets accordingly
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