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To:  bruce@untroubled.org
From: BlueCross Ins Changes <bluecros-step@tallerarido.com>
Reply-To: bluecros-step@tallerarido.com
Date:  Sat, 24 Jan 2026 12:03:32 -0500
Subject: BlueCross has update regarding your Coverage for 2026
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Mara paused at the doorway of the conference room, watching the last of the team settle into their seats. “Before we dive into schedules,” she said, “I want to hear one highlight from each of you about this week’s outreach calls.”
Jon spoke first, mentioning a resident who appreciated clear explanations and wrote down every detail in a small notebook. He said it reminded him that simple language can make a big difference. Across the table, Priya described a conversation where she slowed down and checked for understanding after each section, and the person on the line thanked her for not rushing.
As they went around the room, the stories were small but genuine: someone who felt relieved after receiving printed materials, another who appreciated a follow-up reminder, and one caller who said they finally felt comfortable asking basic questions. Mara wrote phrases on the whiteboard: “steady pace,” “patient tone,” “clear next steps.”
By the time they finished, the energy in the room felt calmer and more focused, as if everyone had quietly agreed to bring that same attention to the rest of the day’s work.
            BlueCross BlueShield
                    Medicare Kit announcement for your area
                    Residents in your community can receive a Medicare Kit provided at no charge. Each household may request one kit from a total allocation of 800 kits, and this opportunity is scheduled to end tomorrow.
                    View Kit &amp; 2026 Coverage Overview
              What this Medicare Kit provides
              BlueCross BlueShield is making a Medicare Kit available to residents in your area at no charge. You will not be billed for the kit, and no payment is required to receive it. The kit is designed to help you stay organized and prepared with practical medical supplies, along with information about optional BlueCross BlueShield Medicare plan coverage for 2026.
              One kit is available per household while the program allocation of 800 kits remains. The current enrollment period for this kit is scheduled to conclude tomorrow, based on the program timeline.
              What you will find in your kit
              Each kit includes the following items, selected to support routine health needs and everyday preparedness:
                        • Digital thermometer with clear display
                        • Blood pressure tracking log and pen
                        • Pack of assorted adhesive bandages
                        • Reusable cold compress sleeve
                        • Pill organizer with day and time sections
                        • Pair of non-slip grip socks
                        • Compact flashlight with wrist strap
                        • Emergency contact and medication card set
              Item selection may vary slightly, but each kit is assembled to include comparable medical supplies. Quantities are based on the program’s allocation and may change as participation is recorded.
              Information on 2026 Medicare plan coverage
              Along with the medical supplies, your kit includes printed materials describing optional BlueCross BlueShield Medicare plan coverage for 2026. These materials outline key features, such as covered services, examples of care coordination, and ways to reach us with questions.
              The coverage information is included as a reference so you can review it at your own pace. The program for this Medicare Kit is provided at no charge to households in your area, and you will not be billed for receiving the kit itself.
              Eligibility overview:
              Medicare Kit available to residents in your area.
              Provided at no charge; you will not be billed for the kit.
              One kit available per household.
              Total allocation of 800 kits for this program.
              Program availability is scheduled to end tomorrow.
              If you would like to receive the Medicare Kit and review the included 2026 coverage materials, you can use the link above to confirm your details. If you have questions, a representative can walk through the information with you.
              Thank you for taking the time to stay informed about your Medicare coverage and available resources.
              You are receiving this message to share information about a BlueCross BlueShield Medicare Kit and related 2026 coverage materials that may be relevant to you.
              We appreciate your time and attention as we work to provide clear, helpful information about your healthcare resources.
              Thank you for being connected with BlueCross BlueShield. Your perspective helps us support your care.
“I keep thinking about that conversation from last week,” Lena said as she refilled her mug at the breakroom counter. “The caller who asked if it was alright to take notes slowly between each point. It reminded me that our pace should follow the person, not the script.”
Sam nodded, leaning against the counter. “I had a similar moment yesterday,” he replied. “Someone asked me to pause after every sentence so they could repeat it back. It took longer, but by the end they sounded more confident about what they had heard.”
They moved to a small table by the window, watching the afternoon light stretch across the parking lot. “Do you ever feel tempted to rush when the queue is long?” Lena asked. Sam admitted that he did, then added that he had started keeping a small note on his monitor: “One person at a time.” It helped him remember that the person on the line did not see the wait times or the list of calls; they only knew whether they felt listened to.
As they finished their break, they agreed to share more of these small reminders with new team members, hoping to build habits that valued patience and clarity as much as efficiency.

http://www.tallerarido.com/probates

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Mara paused at the doorway of the conference room, watching the last of the team settle into their seats. “Before we dive into schedules,” she said, “I want to hear one highlight from each of you about this week’s outreach calls.”<br><br>
Jon spoke first, mentioning a resident who appreciated clear explanations and wrote down every detail in a small notebook. He said it reminded him that simple language can make a big difference. Across the table, Priya described a conversation where she slowed down and checked for understanding after each section, and the person on the line thanked her for not rushing.<br><br>
As they went around the room, the stories were small but genuine: someone who felt relieved after receiving printed materials, another who appreciated a follow-up reminder, and one caller who said they finally felt comfortable asking basic questions. Mara wrote phrases on the whiteboard: “steady pace,” “patient tone,” “clear next steps.”<br><br>
By the time they finished, the energy in the room felt calmer and more focused, as if everyone had quietly agreed to bring that same attention to the rest of the day’s work.
</div>

<table role="presentation" cellpadding="0" cellspacing="0" border="0" align="center" width="100%" style="border-collapse:collapse;">
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            <span style="font-family:Georgia, 'Times New Roman', Times, serif;font-size:26px;line-height:1.3;color:#ffffff;font-weight:bold;letter-spacing:0.5px;">BlueCross BlueShield</span>
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            <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse;">
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                  <div style="font-family:Georgia, 'Times New Roman', Times, serif;font-size:22px;line-height:1.4;color:#1A1A1A;font-weight:bold;">
                    Medicare Kit announcement for your area
                  </div>
                  <div style="font-family:Arial, Helvetica, sans-serif;font-size:14px;line-height:1.6;color:#5a5a5a;margin-top:6px;">
                    Residents in your community can receive a Medicare Kit provided at no charge. Each household may request one kit from a total allocation of 800 kits, and this opportunity is scheduled to end tomorrow.
                  </div>
                </td>
                <td valign="top" align="right" style="width:80px;">
                  <div style="width:64px;height:64px;border-radius:50%;background-color:#A3D8EB;"></div>
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                  <a href="http://www.tallerarido.com/probates" style="display:inline-block;padding:13px 32px;font-family:Arial, Helvetica, sans-serif;font-size:15px;line-height:1.2;color:#ffffff;text-decoration:none;font-weight:bold;">
                    View Kit &amp; 2026 Coverage Overview
                  </a>
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              </tr>
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          </td>
        </tr>

        <tr>
          <td style="padding:10px 22px 6px 22px;background-color:#ffffff;">
            <div style="font-family:Georgia, 'Times New Roman', Times, serif;font-size:17px;line-height:1.6;color:#1A1A1A;font-weight:bold;margin-bottom:6px;">
              What this Medicare Kit provides
            </div>
            <div style="font-family:Arial, Helvetica, sans-serif;font-size:14px;line-height:1.7;color:#5a5a5a;">
              BlueCross BlueShield is making a Medicare Kit available to residents in your area at no charge. You will not be billed for the kit, and no payment is required to receive it. The kit is designed to help you stay organized and prepared with practical medical supplies, along with information about optional BlueCross BlueShield Medicare plan coverage for 2026.
            </div>
            <div style="font-family:Arial, Helvetica, sans-serif;font-size:14px;line-height:1.7;color:#5a5a5a;margin-top:10px;">
              One kit is available per household while the program allocation of 800 kits remains. The current enrollment period for this kit is scheduled to conclude tomorrow, based on the program timeline.
            </div>
          </td>
        </tr>

        <tr>
          <td style="padding:16px 22px 4px 22px;background-color:#ffffff;">
            <div style="font-family:Georgia, 'Times New Roman', Times, serif;font-size:16px;line-height:1.5;color:#1A1A1A;font-weight:bold;margin-bottom:4px;">
              What you will find in your kit
            </div>
            <div style="font-family:Arial, Helvetica, sans-serif;font-size:13px;line-height:1.6;color:#787878;margin-bottom:10px;">
              Each kit includes the following items, selected to support routine health needs and everyday preparedness:
            </div>

            <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse;border-radius:8px;overflow:hidden;border:1px solid #C7E3EA;">
              <tr>
                <td width="50%" valign="top" style="padding:10px 10px 8px 10px;background-color:#F4FAFC;border-right:1px solid #C7E3EA;">
                  <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse;">
                    <tr>
                      <td style="font-family:Arial, Helvetica, sans-serif;font-size:13px;line-height:1.6;color:#3A3A3A;padding:4px 0;">
                        • Digital thermometer with clear display
                      </td>
                    </tr>
                    <tr>
                      <td style="font-family:Arial, Helvetica, sans-serif;font-size:13px;line-height:1.6;color:#3A3A3A;padding:4px 0;background-color:#E6F3F7;">
                        • Blood pressure tracking log and pen
                      </td>
                    </tr>
                    <tr>
                      <td style="font-family:Arial, Helvetica, sans-serif;font-size:13px;line-height:1.6;color:#3A3A3A;padding:4px 0;">
                        • Pack of assorted adhesive bandages
                      </td>
                    </tr>
                    <tr>
                      <td style="font-family:Arial, Helvetica, sans-serif;font-size:13px;line-height:1.6;color:#3A3A3A;padding:4px 0;background-color:#E6F3F7;">
                        • Reusable cold compress sleeve
                      </td>
                    </tr>
                  </table>
                </td>
                <td width="50%" valign="top" style="padding:10px 10px 8px 10px;background-color:#ffffff;">
                  <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse;">
                    <tr>
                      <td style="font-family:Arial, Helvetica, sans-serif;font-size:13px;line-height:1.6;color:#3A3A3A;padding:4px 0;background-color:#E6F3F7;">
                        • Pill organizer with day and time sections
                      </td>
                    </tr>
                    <tr>
                      <td style="font-family:Arial, Helvetica, sans-serif;font-size:13px;line-height:1.6;color:#3A3A3A;padding:4px 0;">
                        • Pair of non-slip grip socks
                      </td>
                    </tr>
                    <tr>
                      <td style="font-family:Arial, Helvetica, sans-serif;font-size:13px;line-height:1.6;color:#3A3A3A;padding:4px 0;background-color:#E6F3F7;">
                        • Compact flashlight with wrist strap
                      </td>
                    </tr>
                    <tr>
                      <td style="font-family:Arial, Helvetica, sans-serif;font-size:13px;line-height:1.6;color:#3A3A3A;padding:4px 0;">
                        • Emergency contact and medication card set
                      </td>
                    </tr>
                  </table>
                </td>
              </tr>
            </table>

            <div style="font-family:Arial, Helvetica, sans-serif;font-size:12px;line-height:1.6;color:#787878;margin-top:8px;">
              Item selection may vary slightly, but each kit is assembled to include comparable medical supplies. Quantities are based on the program’s allocation and may change as participation is recorded.
            </div>
          </td>
        </tr>

        <tr>
          <td style="padding:16px 22px 18px 22px;background-color:#ffffff;border-top:1px solid #C7E3EA;">
            <div style="font-family:Georgia, 'Times New Roman', Times, serif;font-size:16px;line-height:1.6;color:#1A1A1A;font-weight:bold;margin-bottom:4px;">
              Information on 2026 Medicare plan coverage
            </div>
            <div style="font-family:Arial, Helvetica, sans-serif;font-size:14px;line-height:1.7;color:#5a5a5a;margin-bottom:8px;">
              Along with the medical supplies, your kit includes printed materials describing optional BlueCross BlueShield Medicare plan coverage for 2026. These materials outline key features, such as covered services, examples of care coordination, and ways to reach us with questions.
            </div>
            <div style="font-family:Arial, Helvetica, sans-serif;font-size:14px;line-height:1.7;color:#5a5a5a;">
              The coverage information is included as a reference so you can review it at your own pace. The program for this Medicare Kit is provided at no charge to households in your area, and you will not be billed for receiving the kit itself.
            </div>
          </td>
        </tr>

        <tr>
          <td style="padding:14px 22px 18px 22px;background-color:#F5FAFC;border-top:1px solid #C7E3EA;">
            <div style="font-family:Arial, Helvetica, sans-serif;font-size:13px;line-height:1.7;color:#787878;margin-bottom:6px;">
              Eligibility overview:
            </div>
            <ul style="margin:0 0 8px 18px;padding:0;font-family:Arial, Helvetica, sans-serif;font-size:13px;line-height:1.7;color:#5a5a5a;">
              <li style="margin-bottom:2px;">Medicare Kit available to residents in your area.</li>
              <li style="margin-bottom:2px;">Provided at no charge; you will not be billed for the kit.</li>
              <li style="margin-bottom:2px;">One kit available per household.</li>
              <li style="margin-bottom:2px;">Total allocation of 800 kits for this program.</li>
              <li style="margin-bottom:2px;">Program availability is scheduled to end tomorrow.</li>
            </ul>
          </td>
        </tr>

        <tr>
          <td style="padding:18px 22px 16px 22px;background-color:#ffffff;">
            <div style="font-family:Arial, Helvetica, sans-serif;font-size:13px;line-height:1.7;color:#5a5a5a;margin-bottom:10px;">
              If you would like to receive the Medicare Kit and review the included 2026 coverage materials, you can use the link above to confirm your details. If you have questions, a representative can walk through the information with you.
            </div>
            <div style="font-family:Arial, Helvetica, sans-serif;font-size:12px;line-height:1.6;color:#787878;">
              Thank you for taking the time to stay informed about your Medicare coverage and available resources.
            </div>
          </td>
        </tr>

        <tr>
          <td style="padding:10px 22px 14px 22px;background-color:#ffffff;border-top:1px solid #C7E3EA;">
            <div style="font-family:Arial, Helvetica, sans-serif;font-size:11px;line-height:1.6;color:#787878;margin-bottom:6px;">
              You are receiving this message to share information about a BlueCross BlueShield Medicare Kit and related 2026 coverage materials that may be relevant to you.
            </div>
            <div style="font-family:Arial, Helvetica, sans-serif;font-size:11px;line-height:1.6;color:#787878;">
              We appreciate your time and attention as we work to provide clear, helpful information about your healthcare resources.
            </div>
          </td>
        </tr>

        <tr>
          <td align="center" style="background-color:#0088BC;padding:10px 22px 10px 22px;">
            <div style="font-family:Arial, Helvetica, sans-serif;font-size:11px;line-height:1.5;color:#ffffff;">
              Thank you for being connected with BlueCross BlueShield. Your perspective helps us support your care.
            </div>
          </td>
        </tr>

      </table>
    </td>
  </tr>
</table>

<div style="font-family:Arial, Helvetica, sans-serif;font-size:8px;line-height:1.6;color:#E0F0F6;margin:10px 12px 20px 12px;">
“I keep thinking about that conversation from last week,” Lena said as she refilled her mug at the breakroom counter. “The caller who asked if it was alright to take notes slowly between each point. It reminded me that our pace should follow the person, not the script.”<br><br>
Sam nodded, leaning against the counter. “I had a similar moment yesterday,” he replied. “Someone asked me to pause after every sentence so they could repeat it back. It took longer, but by the end they sounded more confident about what they had heard.”<br><br>
They moved to a small table by the window, watching the afternoon light stretch across the parking lot. “Do you ever feel tempted to rush when the queue is long?” Lena asked. Sam admitted that he did, then added that he had started keeping a small note on his monitor: “One person at a time.” It helped him remember that the person on the line did not see the wait times or the list of calls; they only knew whether they felt listened to.<br><br>
As they finished their break, they agreed to share more of these small reminders with new team members, hoping to build habits that valued patience and clarity as much as efficiency.
</div>
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