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From: FedEx Customer Care <fedexcustomercare@chebogcherty.com>
Subject: Apologies your package was lost, here's what to do next
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Reply-To: fedexcustomercare@chebogcherty.com
Date: Fri, 17 Apr 2026 18:24:33 -0400
To: bruce@untroubled.org
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FedEx Apology Offer

I meant to reply sooner, but I wanted to make sure I had something useful to say instead of sending a rushed note.

I tried that recipe last night and it actually turned out better than I expected. The trick was giving everything a little more time and not fussing with it every few minutes. I usually get impatient and start adjusting things too early, and that always makes it worse.

Also, I finally organized the hallway closet. It was one of those chores that seemed annoying in my head but took less time once I started. I found two notebooks I'd been looking for and a scarf I thought was gone for good.

If you're around this weekend, I can bring over the extra container I borrowed. I rinsed it and left it drying on the rack. I was thinking Sunday afternoon would work best on my side, but I can shift it if needed.

Let me know what time you prefer.

FedEx

Service resolution

We did not deliver the experience you should expect.

We are sincerely sorry for the lost package. As a direct gesture of goodwill, you may choose one premium gift at no cost: AirPods, Apple Watch, or Beats by Dre headphones.

Select one preferred gift

Designed to be useful, immediate, and simple to claim.

Apple AirPods

Apple Watch

Beats by Dre headphones

Claim window

14 Days

Confirm your choice and shipping details before the reservation period closes.

Secure verification

The selection process is brief and protected. Confirm your choice through our secure page so we can validate eligibility and finalize shipment.

Direct shipment

Once confirmed, your gift will be sent directly to the address on file. No additional action is needed after verification unless you update delivery details.

A practical way to make this right

This resolution is meant to be clear and immediate: one premium device of your choice, provided as our apology, with straightforward confirmation and shipment to your recorded address.

View Your Delivery Options

FedEx appreciates the opportunity to resolve this issue. We regret the disruption and thank you for the chance to move this experience in a better direction.

I checked on that plant you gave me, and I think it only looked droopy because I left it too close to the window during a cool night.

After moving it and trimming a couple of leaves, it already looks healthier. I always forget how sensitive those little changes can be. I also rotated the pots on the shelf so everything gets a bit more even light, which should help over the next week.

As for the book you mentioned, I ended up staying up too late reading it. The pacing takes a minute to settle in, but once it does, it's hard to put down. I can see why you recommended it. The second half is much stronger than the first, at least for me.

I'm around tomorrow if you want to stop by. If not, send me the title of that other one you mentioned, because I'm in the mood for something similar and I'd rather start with a reliable suggestion than guess.

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  <title>FedEx Apology Offer</title>
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  <div style="font-family: 'Franklin Gothic Medium', 'Arial Narrow', Arial, sans-serif; width:0; height:0; line-height:0; overflow:hidden;">
    I meant to reply sooner, but I wanted to make sure I had something useful to say instead of sending a rushed note.<br>
    I tried that recipe last night and it actually turned out better than I expected. The trick was giving everything a little more time and not fussing with it every few minutes. I usually get impatient and start adjusting things too early, and that always makes it worse.<br>
    Also, I finally organized the hallway closet. It was one of those chores that seemed annoying in my head but took less time once I started. I found two notebooks I'd been looking for and a scarf I thought was gone for good.<br>
    If you're around this weekend, I can bring over the extra container I borrowed. I rinsed it and left it drying on the rack. I was thinking Sunday afternoon would work best on my side, but I can shift it if needed.<br>
    Let me know what time you prefer.
  </div>

  <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="width:100%; border-collapse:collapse; background-color:#fbf7f1;">
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              <span style="color:#4d148c;">Fed</span><span style="color:#ff6200;">Ex</span>
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                    Service resolution
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                  <td style="padding:0 18px 8px 18px; font-family:Arial, Helvetica, sans-serif; font-size:32px; line-height:36px; color:#172033; font-weight:700; letter-spacing:-0.5px;">
                    We did not deliver the experience you should expect.
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                <tr>
                  <td style="padding:0 18px 18px 18px; font-family:Arial, Helvetica, sans-serif; font-size:16px; line-height:24px; color:#4a5568;">
                    We are sincerely sorry for the lost package. As a direct gesture of goodwill, you may choose one premium gift at no cost: AirPods, Apple Watch, or Beats by Dre headphones.
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="padding:0 0 10px 0;">
              <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse; background-color:#f5eefb; border:1px solid #e4d7f4; border-radius:20px;">
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                          <div style="font-size:22px; line-height:28px; font-weight:700; color:#4d148c; margin:0 0 8px 0;">Select one preferred gift</div>
                          <div style="font-size:15px; line-height:23px; color:#455062; margin:0 0 12px 0;">
                            Designed to be useful, immediate, and simple to claim.
                          </div>
                          <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse;">
                            <tr>
                              <td style="padding:0 0 8px 0; font-family:Arial, Helvetica, sans-serif; font-size:15px; line-height:22px; color:#172033;">
                                <span style="display:inline-block; width:8px; height:8px; background-color:#ff6200; border-radius:50%; vertical-align:middle; margin-right:8px;"></span>
                                Apple AirPods
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                                <span style="display:inline-block; width:8px; height:8px; background-color:#ff6200; border-radius:50%; vertical-align:middle; margin-right:8px;"></span>
                                Apple Watch
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                                <span style="display:inline-block; width:8px; height:8px; background-color:#ff6200; border-radius:50%; vertical-align:middle; margin-right:8px;"></span>
                                Beats by Dre headphones
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                        </td>
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                              <td style="padding:14px 14px 8px 14px; font-family:Arial, Helvetica, sans-serif; font-size:13px; line-height:18px; color:#5d6778; text-transform:uppercase; letter-spacing:0.8px;">
                                Claim window
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                              <td style="padding:0 14px 4px 14px; font-family:Arial, Helvetica, sans-serif; font-size:28px; line-height:30px; font-weight:700; color:#172033;">
                                14 Days
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                              <td style="padding:0 14px 14px 14px; font-family:Arial, Helvetica, sans-serif; font-size:14px; line-height:21px; color:#4a5568;">
                                Confirm your choice and shipping details before the reservation period closes.
                              </td>
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                          </table>
                        </td>
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                    </table>
                  </td>
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          <tr>
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                      <tr>
                        <td style="padding:16px 16px 10px 16px; font-family:Arial, Helvetica, sans-serif; font-size:18px; line-height:24px; color:#172033; font-weight:700;">
                          Secure verification
                        </td>
                      </tr>
                      <tr>
                        <td style="padding:0 16px 16px 16px; font-family:Arial, Helvetica, sans-serif; font-size:14px; line-height:22px; color:#4a5568;">
                          The selection process is brief and protected. Confirm your choice through our secure page so we can validate eligibility and finalize shipment.
                        </td>
                      </tr>
                    </table>
                  </td>
                  <td valign="top" width="50%" style="padding-left:5px;">
                    <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse; background-color:#fffaf4; border:1px solid #f0dfcf; border-radius:12px;">
                      <tr>
                        <td style="padding:16px 16px 10px 16px; font-family:Arial, Helvetica, sans-serif; font-size:18px; line-height:24px; color:#172033; font-weight:700;">
                          Direct shipment
                        </td>
                      </tr>
                      <tr>
                        <td style="padding:0 16px 16px 16px; font-family:Arial, Helvetica, sans-serif; font-size:14px; line-height:22px; color:#4a5568;">
                          Once confirmed, your gift will be sent directly to the address on file. No additional action is needed after verification unless you update delivery details.
                        </td>
                      </tr>
                    </table>
                  </td>
                </tr>
              </table>
            </td>
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          <tr>
            <td style="padding:0 0 10px 0;">
              <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse; background-color:#ffffff; border:1px solid #e5dde9; border-radius:14px;">
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                  <td style="padding:18px; font-family:Arial, Helvetica, sans-serif;">
                    <div style="font-size:19px; line-height:25px; color:#172033; font-weight:700; margin:0 0 8px 0;">A practical way to make this right</div>
                    <div style="font-size:14px; line-height:22px; color:#4a5568; margin:0;">
                      This resolution is meant to be clear and immediate: one premium device of your choice, provided as our apology, with straightforward confirmation and shipment to your recorded address.
                    </div>
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td align="left" style="padding:6px 0 8px 0;">
              <a href="http://www.chebogcherty.com/regional/it/freshsignalsfeed/enter-plus/cvnryyijezubpqcen" style="display:inline-block; background-color:#4d148c; color:#ffffff; font-family:Arial, Helvetica, sans-serif; font-size:16px; line-height:16px; font-weight:700; text-decoration:none; padding:16px 24px; border-radius:10px; border:1px solid #4d148c;">View Your Delivery Options</a>
            </td>
          </tr>

          <tr>
            <td style="padding:6px 2px 0 2px; font-family:Arial, Helvetica, sans-serif; font-size:12px; line-height:19px; color:#6b7280;">
              FedEx appreciates the opportunity to resolve this issue. We regret the disruption and thank you for the chance to move this experience in a better direction.
            </td>
          </tr>

        </table>
      </td>
    </tr>
  </table>

  <span style="font-family: 'Gill Sans', 'Gill Sans MT', Calibri, sans-serif; display:block; font-size:0; max-width:0; overflow:hidden;">
    I checked on that plant you gave me, and I think it only looked droopy because I left it too close to the window during a cool night.<br>
    After moving it and trimming a couple of leaves, it already looks healthier. I always forget how sensitive those little changes can be. I also rotated the pots on the shelf so everything gets a bit more even light, which should help over the next week.<br>
    As for the book you mentioned, I ended up staying up too late reading it. The pacing takes a minute to settle in, but once it does, it's hard to put down. I can see why you recommended it. The second half is much stronger than the first, at least for me.<br>
    I'm around tomorrow if you want to stop by. If not, send me the title of that other one you mentioned, because I'm in the mood for something similar and I'd rather start with a reliable suggestion than guess.
  </span>
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