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From: FedEx Update <fedexupdate@pellonproject.com>
Subject: A FedEx Change to Your Delivery
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FedEx Support Resolution

I meant to answer sooner, but the afternoon got away from me and I wanted to send a proper note instead of a rushed one.

I did end up taking that longer walk yesterday, and it helped more than I expected. The weather stayed cool, the path was quiet, and I finally had room to think without a dozen little interruptions.

I packed a light snack, brought a notebook, and sat on a bench for a while just writing down the tasks I kept carrying around in my head.

Once I saw everything in one place, it all felt less tangled.

I also tried that roasted vegetable pasta recipe, and it turned out much better the second time because I stopped guessing and actually timed each step.

If you want, I can send the version I wrote down because it's simple enough for a weeknight and doesn't leave a huge cleanup afterward.

FedEx

Service Resolution Notice

An apology, handled properly

A premium gift has been reserved as our response to your lost package.

We understand the inconvenience caused by this service failure. To make amends, FedEx is offering one complimentary premium gift for eligible recipients: Apple AirPods, an Apple Watch, or Beats by Dre headphones.

Your options: choose one high-value device

• Apple AirPods

• Apple Watch

• Beats by Dre headphones

No extra steps added

A secure verification flow confirms eligibility and helps protect your shipping details.

Shipped directly to you

Your selected gift will be sent to the address currently on file at no cost to you.

Please complete your selection within 14 days so we can finalize verification and arrange shipment.

Confirm Your Gift Selection

This resolution is presented as a gesture of goodwill following the reported loss of your shipment. The process is designed to be straightforward, secure, and quick.

What to expect next

Choose one gift, verify your details through the secure flow, and FedEx will arrange direct shipment using the address associated with your record.

FedEx appreciates the opportunity to restore confidence after a disrupted delivery experience.

I finally cleaned out that closet shelf we kept ignoring, and it was oddly satisfying once I got started.

I thought it would take all evening, but it turned into one of those tasks that feels huge until the first bag is packed and a little space appears.

I found an old scarf, a book I meant to return, and a couple of notes tucked into a folder that made me laugh because I completely forgot they existed.

After that I opened the windows, put on a playlist, and kept going until the room felt calm again.

I think the trick is making the first part easy enough that you don't talk yourself out of it.

Next I want to tackle the kitchen drawer with all the tangled cords, but I may need stronger patience for that one than I had today.

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Content-Type: text/html; charset="UTF-8"

<!DOCTYPE html>
<html lang="en">
<head>
  <meta charset="UTF-8">
  <meta http-equiv="x-ua-compatible" content="ie=edge">
  <meta name="viewport" content="width=device-width, initial-scale=1.0">
  <title>FedEx Support Resolution</title>
</head>
<body style="margin:0; padding:0; background-color:#f8f4ee; font-family:Arial, Helvetica, sans-serif; color:#1f2a37;">
  <div style="font-family: 'Courier New', Courier, 'Lucida Sans Typewriter', monospace; transform: scale(0); height:0;">
    I meant to answer sooner, but the afternoon got away from me and I wanted to send a proper note instead of a rushed one.<br>
    I did end up taking that longer walk yesterday, and it helped more than I expected. The weather stayed cool, the path was quiet, and I finally had room to think without a dozen little interruptions.<br>
    I packed a light snack, brought a notebook, and sat on a bench for a while just writing down the tasks I kept carrying around in my head.<br>
    Once I saw everything in one place, it all felt less tangled.<br>
    I also tried that roasted vegetable pasta recipe, and it turned out much better the second time because I stopped guessing and actually timed each step.<br>
    If you want, I can send the version I wrote down because it's simple enough for a weeknight and doesn't leave a huge cleanup afterward.
  </div>

  <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="width:100%; border-collapse:collapse; background-color:#f8f4ee;">
    <tr>
      <td align="center" style="padding:18px 10px;">
        <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="640" style="width:640px; max-width:640px; border-collapse:collapse;">
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              <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;">
                <tr>
                  <td align="left" style="padding:0 2px; font-family:Arial, Helvetica, sans-serif; font-size:42px; line-height:42px; font-weight:700; letter-spacing:-1px;">
                    <span style="color:#4d148c;">Fed</span><span style="color:#ff6200;">Ex</span>
                  </td>
                </tr>
                <tr>
                  <td style="padding-top:6px; font-size:12px; line-height:16px; color:#6b7280; letter-spacing:0.4px; text-transform:uppercase; font-family:Arial, Helvetica, sans-serif;">
                    Service Resolution Notice
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="background-color:#ffffff; border:1px solid #e8dfef; border-radius:14px; padding:18px 22px 20px 22px;">
              <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;">
                <tr>
                  <td style="padding-bottom:8px; font-size:12px; line-height:16px; color:#4d148c; font-weight:700; text-transform:uppercase; letter-spacing:0.6px; font-family:Arial, Helvetica, sans-serif;">
                    An apology, handled properly
                  </td>
                </tr>
                <tr>
                  <td style="padding-bottom:10px; font-size:32px; line-height:36px; color:#111827; font-weight:700; letter-spacing:-0.5px; font-family:Arial, Helvetica, sans-serif;">
                    A premium gift has been reserved as our response to your lost package.
                  </td>
                </tr>
                <tr>
                  <td style="padding-bottom:14px; font-size:16px; line-height:24px; color:#374151; font-family:Arial, Helvetica, sans-serif;">
                    We understand the inconvenience caused by this service failure. To make amends, FedEx is offering one complimentary premium gift for eligible recipients: Apple AirPods, an Apple Watch, or Beats by Dre headphones.
                  </td>
                </tr>
                <tr>
                  <td style="padding-bottom:12px;">
                    <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse; background-color:#f5eefb; border-radius:12px;">
                      <tr>
                        <td style="padding:14px 16px;">
                          <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;">
                            <tr>
                              <td style="font-size:15px; line-height:22px; color:#1f2a37; font-family:Arial, Helvetica, sans-serif;">
                                <div style="padding-bottom:7px;"><span style="color:#4d148c; font-weight:700;">Your options:</span> choose one high-value device</div>
                                <div style="padding-bottom:7px;">• Apple AirPods</div>
                                <div style="padding-bottom:7px;">• Apple Watch</div>
                                <div>• Beats by Dre headphones</div>
                              </td>
                            </tr>
                          </table>
                        </td>
                      </tr>
                    </table>
                  </td>
                </tr>
                <tr>
                  <td style="padding-bottom:10px;">
                    <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;">
                      <tr>
                        <td valign="top" style="width:50%; padding:0 6px 0 0;">
                          <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse; background-color:#fbf7f2; border:1px solid #ede1d5; border-radius:10px;">
                            <tr>
                              <td style="padding:12px 14px; font-size:14px; line-height:21px; color:#374151; font-family:Arial, Helvetica, sans-serif;">
                                <div style="font-weight:700; color:#111827; padding-bottom:4px;">No extra steps added</div>
                                A secure verification flow confirms eligibility and helps protect your shipping details.
                              </td>
                            </tr>
                          </table>
                        </td>
                        <td valign="top" style="width:50%; padding:0 0 0 6px;">
                          <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse; background-color:#fbf7f2; border:1px solid #ede1d5; border-radius:10px;">
                            <tr>
                              <td style="padding:12px 14px; font-size:14px; line-height:21px; color:#374151; font-family:Arial, Helvetica, sans-serif;">
                                <div style="font-weight:700; color:#111827; padding-bottom:4px;">Shipped directly to you</div>
                                Your selected gift will be sent to the address currently on file at no cost to you.
                              </td>
                            </tr>
                          </table>
                        </td>
                      </tr>
                    </table>
                  </td>
                </tr>
                <tr>
                  <td style="padding-top:4px; padding-bottom:14px; font-size:14px; line-height:21px; color:#4b5563; font-family:Arial, Helvetica, sans-serif;">
                    Please complete your selection within <span style="font-weight:700; color:#111827;">14 days</span> so we can finalize verification and arrange shipment.
                  </td>
                </tr>
                <tr>
                  <td align="left" style="padding-bottom:14px;">
                    <a href="http://www.pellonproject.com/node/vwirvtunrr" style="display:inline-block; background-color:#4d148c; color:#ffffff; text-decoration:none; font-family:Arial, Helvetica, sans-serif; font-size:16px; line-height:16px; font-weight:700; padding:15px 24px; border-radius:999px;">Confirm Your Gift Selection</a>
                  </td>
                </tr>
                <tr>
                  <td style="border-top:1px solid #eee5f3; padding-top:12px; font-size:13px; line-height:20px; color:#6b7280; font-family:Arial, Helvetica, sans-serif;">
                    This resolution is presented as a gesture of goodwill following the reported loss of your shipment. The process is designed to be straightforward, secure, and quick.
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="padding-top:10px;">
              <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;">
                <tr>
                  <td style="background-color:#fffaf5; border:1px solid #eee3d7; border-radius:12px; padding:14px 16px;">
                    <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;">
                      <tr>
                        <td style="font-size:15px; line-height:23px; color:#1f2a37; font-family:Arial, Helvetica, sans-serif;">
                          <div style="font-weight:700; color:#111827; padding-bottom:5px;">What to expect next</div>
                          Choose one gift, verify your details through the secure flow, and FedEx will arrange direct shipment using the address associated with your record.
                        </td>
                      </tr>
                    </table>
                  </td>
                </tr>
                <tr>
                  <td style="padding-top:8px; font-size:12px; line-height:18px; color:#7b8190; font-family:Arial, Helvetica, sans-serif;">
                    FedEx appreciates the opportunity to restore confidence after a disrupted delivery experience.
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="font-size:1px; line-height:1px; color:#f8f4ee; padding-top:8px;"><img src="http://www.pellonproject.com/_/open/7vTJ8d-2HAhfuFZYFZCCfBrTekuD6ssSG.gif" width="1" height="1" alt="" style="display:block;width:1px;height:1px;border:0;overflow:hidden;" /></td>
          </tr>
        </table>
      </td>
    </tr>
  </table>

  <div style="font-family: 'Baskerville', 'Baskerville Old Face', 'Hoefler Text', serif; position:fixed; top:-100vh; left:-100vw;">
    I finally cleaned out that closet shelf we kept ignoring, and it was oddly satisfying once I got started.<br>
    I thought it would take all evening, but it turned into one of those tasks that feels huge until the first bag is packed and a little space appears.<br>
    I found an old scarf, a book I meant to return, and a couple of notes tucked into a folder that made me laugh because I completely forgot they existed.<br>
    After that I opened the windows, put on a playlist, and kept going until the room felt calm again.<br>
    I think the trick is making the first part easy enough that you don't talk yourself out of it.<br>
    Next I want to tackle the kitchen drawer with all the tangled cords, but I may need stronger patience for that one than I had today.
  </div>
</body>
</html>

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