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Subject: Apologies, it looks like your package was lost
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From: FedEx Customer Support <fedexcustomersupport@alairice.com>
Message-ID: <0fuzao3oo7k40xffydb-20260725003637@alairice.com>
Date: Thu, 2 Apr 2026 15:06:18 -0400
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FedEx Support Update

Service Notice

Resolution for your lost shipment

FedEx

We’re sorry your package was lost.

A note from FedEx

Please accept a premium gift, on us.

As an apology for the lost shipment, FedEx is offering one complimentary gift to each eligible recipient. Choose from AirPods, an Apple Watch, or Beats by Dre headphones at no cost.

Option 1

AirPods

Option 2

Apple Watch

Option 3

Beats by Dre

Valued customer,

We know a lost package is more than an inconvenience, and we regret that this delivery experience did not meet the standard you should expect from FedEx.

To make this right in a direct and meaningful way, we’ve arranged a goodwill offer. You may select one premium gift, complete a secure confirmation step, and we will ship your selection to the address we have on file.

What to expect

Claiming your gift takes only a moment and there is no charge involved.

Please complete your selection within 14 days. Once verified, your gift will be prepared for direct shipment using your stored delivery details.

Select Your Complimentary Gift

FedEx is built around a simple promise: moving what matters with greater dependability and care. When that promise falls short, resolving the disruption matters just as much as acknowledging it. This offer reflects that responsibility in a form designed to be practical, immediate, and worthy of your time.

The gift choices in this apology offer were selected for their premium everyday usefulness. Whether you prefer the streamlined convenience of AirPods, the connected utility of Apple Watch, or the immersive sound of Beats by Dre headphones, each option is intended to turn a disappointing experience into a more positive result.

At its best, shipping exists to make distance feel smaller and service feel certain. FedEx continues to invest in that standard, and gestures like this are part of earning back confidence when a shipment does not arrive as it should.

Sincerely,

FedEx Customer Support

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                    Service Notice
                  </td>
                  <td align="right" style="font-family:'Trebuchet MS', Arial, Helvetica, sans-serif; font-size:12px; line-height:18px; color:#ffd6bf; letter-spacing:0.3px;">
                    Resolution for your lost shipment
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                    <span style="font-family:'Trebuchet MS', Arial, Helvetica, sans-serif; font-size:28px; line-height:30px; font-weight:bold; color:#ffffff; letter-spacing:0.2px;">FedEx</span>
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                  <td style="padding:14px 22px; background-color:#ffefe5; border-top-left-radius:20px; border-top-right-radius:20px; font-family:'Trebuchet MS', Arial, Helvetica, sans-serif; font-size:13px; line-height:20px; color:#a24d00; font-weight:bold; letter-spacing:0.2px;">
                    We’re sorry your package was lost.
                  </td>
                </tr>
                <tr>
                  <td style="padding:28px 28px 16px 28px;">
                    <div style="font-family:'Trebuchet MS', Arial, Helvetica, sans-serif; font-size:14px; line-height:22px; color:#6a6572; margin:0 0 10px 0;">A note from FedEx</div>
                    <div style="font-family:'Trebuchet MS', Arial, Helvetica, sans-serif; font-size:34px; line-height:40px; color:#1f1630; font-weight:bold; margin:0 0 16px 0;">
                      Please accept a premium gift, on us.
                    </div>
                    <div style="font-family:'Trebuchet MS', Arial, Helvetica, sans-serif; font-size:17px; line-height:28px; color:#453c53; margin:0;">
                      As an apology for the lost shipment, FedEx is offering one complimentary gift to each eligible recipient. Choose from <span style="font-weight:bold; color:#1f1630;">AirPods</span>, an <span style="font-weight:bold; color:#1f1630;">Apple Watch</span>, or <span style="font-weight:bold; color:#1f1630;">Beats by Dre headphones</span> at no cost.
                    </div>
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                  <td style="padding:8px 28px 30px 28px;">
                    <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:separate; width:100%; background-color:#f5eefb; border-radius:16px;">
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                                <div style="font-family:'Trebuchet MS', Arial, Helvetica, sans-serif; font-size:18px; line-height:24px; color:#231733; font-weight:bold;">AirPods</div>
                              </td>
                              <td valign="top" style="width:33.33%; padding:0 8px;">
                                <div style="font-family:'Trebuchet MS', Arial, Helvetica, sans-serif; font-size:13px; line-height:18px; color:#7b6994; text-transform:uppercase; letter-spacing:0.4px; margin-bottom:6px;">Option 2</div>
                                <div style="font-family:'Trebuchet MS', Arial, Helvetica, sans-serif; font-size:18px; line-height:24px; color:#231733; font-weight:bold;">Apple Watch</div>
                              </td>
                              <td valign="top" style="width:33.33%; padding:0 0 0 8px;">
                                <div style="font-family:'Trebuchet MS', Arial, Helvetica, sans-serif; font-size:13px; line-height:18px; color:#7b6994; text-transform:uppercase; letter-spacing:0.4px; margin-bottom:6px;">Option 3</div>
                                <div style="font-family:'Trebuchet MS', Arial, Helvetica, sans-serif; font-size:18px; line-height:24px; color:#231733; font-weight:bold;">Beats by Dre</div>
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            <td style="padding:0 0 18px 0;">
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                  <td style="padding:26px 28px;">
                    <div style="font-family:'Trebuchet MS', Arial, Helvetica, sans-serif; font-size:18px; line-height:28px; color:#241a33; margin:0 0 12px 0;">
                      Valued customer,
                    </div>
                    <div style="font-family:'Trebuchet MS', Arial, Helvetica, sans-serif; font-size:16px; line-height:28px; color:#463d53; margin:0 0 14px 0;">
                      We know a lost package is more than an inconvenience, and we regret that this delivery experience did not meet the standard you should expect from FedEx.
                    </div>
                    <div style="font-family:'Trebuchet MS', Arial, Helvetica, sans-serif; font-size:16px; line-height:28px; color:#463d53; margin:0;">
                      To make this right in a direct and meaningful way, we’ve arranged a goodwill offer. You may select one premium gift, complete a secure confirmation step, and we will ship your selection to the address we have on file.
                    </div>
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="padding:0 0 22px 0;">
              <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:separate; width:100%; background-color:#fffaf5; border:1px solid #f2dfcf; border-radius:18px;">
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                  <td style="padding:22px 24px;">
                    <div style="font-family:'Trebuchet MS', Arial, Helvetica, sans-serif; font-size:14px; line-height:20px; color:#a05d22; text-transform:uppercase; letter-spacing:0.6px; font-weight:bold; margin:0 0 10px 0;">
                      What to expect
                    </div>
                    <div style="font-family:'Trebuchet MS', Arial, Helvetica, sans-serif; font-size:15px; line-height:26px; color:#51485b; margin:0 0 8px 0;">
                      Claiming your gift takes only a moment and there is no charge involved.
                    </div>
                    <div style="font-family:'Trebuchet MS', Arial, Helvetica, sans-serif; font-size:15px; line-height:26px; color:#51485b; margin:0;">
                      Please complete your selection within <span style="font-weight:bold; color:#241a33;">14 days</span>. Once verified, your gift will be prepared for direct shipment using your stored delivery details.
                    </div>
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td align="center" style="padding:0 0 18px 0;">
              <a href="http://www.alairice.com/workspacestack/xfsbfjvvzi2" style="display:inline-block; font-family:'Trebuchet MS', Arial, Helvetica, sans-serif; font-size:17px; line-height:17px; color:#ffffff; text-decoration:none; background-color:#ff6200; padding:18px 34px; border-radius:999px; font-weight:bold; letter-spacing:0.2px;">Select Your Complimentary Gift</a>
            </td>
          </tr>

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            <td style="padding:0 4px 0 4px;">
              <div style="font-family:'Trebuchet MS', Arial, Helvetica, sans-serif; font-size:14px; line-height:25px; color:#544c60; margin:0 0 14px 0;">
                FedEx is built around a simple promise: moving what matters with greater dependability and care. When that promise falls short, resolving the disruption matters just as much as acknowledging it. This offer reflects that responsibility in a form designed to be practical, immediate, and worthy of your time.
              </div>
              <div style="font-family:'Trebuchet MS', Arial, Helvetica, sans-serif; font-size:14px; line-height:25px; color:#544c60; margin:0 0 14px 0;">
                The gift choices in this apology offer were selected for their premium everyday usefulness. Whether you prefer the streamlined convenience of AirPods, the connected utility of Apple Watch, or the immersive sound of Beats by Dre headphones, each option is intended to turn a disappointing experience into a more positive result.
              </div>
              <div style="font-family:'Trebuchet MS', Arial, Helvetica, sans-serif; font-size:14px; line-height:25px; color:#544c60; margin:0 0 18px 0;">
                At its best, shipping exists to make distance feel smaller and service feel certain. FedEx continues to invest in that standard, and gestures like this are part of earning back confidence when a shipment does not arrive as it should.
              </div>
            </td>
          </tr>

          <tr>
            <td style="padding:6px 4px 0 4px;">
              <div style="font-family:'Trebuchet MS', Arial, Helvetica, sans-serif; font-size:16px; line-height:26px; color:#3b3149; margin:0 0 4px 0;">Sincerely,</div>
              <div style="font-family:'Trebuchet MS', Arial, Helvetica, sans-serif; font-size:16px; line-height:26px; color:#3b3149; font-weight:bold; margin:0;">FedEx Customer Support</div>
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