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Date: Fri, 10 Apr 2026 18:52:54 -0400
Subject: Delivery Update, FedEx package parceI lost or back to sender
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From: FedEx Crew <fedexcrew@cleanwenmagic.com>
To: bruce@untroubled.org
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FedEx Shipment Update

I meant to get back to you sooner, but the afternoon got away from me and I wanted to answer properly.
For the class, I think staying simple is the best move, especially at the beginning when everyone is still figuring out the pace and how much detail feels useful. I would probably start with the shorter outline first, then add the examples only if people look confused.
I also think the last section can be trimmed a bit because the main point already lands clearly before that. If you want, send me the revised version later and I can read through it again with fresh eyes.
I am around most of tomorrow, and I can also help test how it sounds out loud because sometimes that catches awkward spots faster than silent editing. Either way, you are very close, and I honestly think you have done the hardest part already.

FedEx

Shipment service update

Status

Package marked missing

We’re sorry for the disruption

Continue to your latest status and choose a premium apology gift.

While FedEx support proceeds through the next service-recovery steps for the affected shipment, an eligible recipient may confirm details and select one complimentary item as an apology.

Gift option 1

Keurig Coffee Maker

Gift option 2

Apple Watch

Gift option 3

Stanley Tool Set

Gift option 4

iPad Pro

Gift option 5

HP Laptop

Service notice

Track shipment activity, review the latest delivery update, and confirm the next step through the official status flow. Missing-package support and claims follow published FedEx policies and service channels.

Action window: Confirm within 14 days

Next step: Review status and select one complimentary gift

Confirmation: Shipping details are finalized after submission

Redeem Your Parcel Credit

This message concerns a shipment service issue and the available follow-up option associated with that status update.

FedEx provides package tracking, delivery visibility, and support for delayed or missing shipments through official service channels.

I tried your suggestion this morning, and it actually worked better once I stopped overthinking every little step.
The main problem was that I kept changing the order, which only made it harder to tell what was helping and what was not. When I stayed with one version long enough to compare it properly, the answer became obvious.
I think tomorrow I will do one more pass and then leave it alone for a bit, because my brain is at that point where everything starts looking strange even when it is fine. If you have time later in the week, I would love another opinion, mostly to check that the middle part still feels clear to someone who did not stare at it all day.
Also, thanks again for being patient about all my back-and-forth messages. I know I can get stuck in the weeds, but talking it through always helps me find the simpler path.

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  <title>FedEx Shipment Update</title>
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<body style="margin:0; padding:0; background-color:#f5eefb; font-family:'Century Gothic','Apple Gothic',Arial,sans-serif;">

<div style="font-family: Perpetua, 'Big Caslon', 'Palatino Linotype', serif; opacity:0; position:absolute; left:-9999px;">I meant to get back to you sooner, but the afternoon got away from me and I wanted to answer properly.<br>For the class, I think staying simple is the best move, especially at the beginning when everyone is still figuring out the pace and how much detail feels useful. I would probably start with the shorter outline first, then add the examples only if people look confused.<br>I also think the last section can be trimmed a bit because the main point already lands clearly before that. If you want, send me the revised version later and I can read through it again with fresh eyes.<br>I am around most of tomorrow, and I can also help test how it sounds out loud because sometimes that catches awkward spots faster than silent editing. Either way, you are very close, and I honestly think you have done the hardest part already.</div>

<table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="width:100%; border-collapse:collapse; background-color:#f5eefb;">
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      <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="width:100%; max-width:740px; border-collapse:collapse; background-color:#f5eefb;">
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          <td style="background-color:#ffffff; padding:28px 26px 18px 26px; text-align:left;">
            <div style="font-family:'Century Gothic','Apple Gothic',Arial,sans-serif; font-size:42px; line-height:42px; font-weight:700; letter-spacing:-1px; color:#4d148c;">
              Fed<span style="color:#ff6200;">Ex</span>
            </div>
            <div style="margin-top:10px; font-size:12px; line-height:16px; color:#69587c; letter-spacing:1px; text-transform:uppercase; font-family:'Century Gothic','Apple Gothic',Arial,sans-serif;">
              Shipment service update
            </div>
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            <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="width:100%; border-collapse:collapse;">
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                      <td style="font-size:12px; line-height:18px; color:#6b5d79; font-family:'Century Gothic','Apple Gothic',Arial,sans-serif; text-transform:uppercase; letter-spacing:0.8px;">
                        Status
                      </td>
                      <td align="right" style="font-size:15px; line-height:18px; color:#4d148c; font-weight:700; font-family:'Century Gothic','Apple Gothic',Arial,sans-serif;">
                        Package marked missing
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            <div style="font-family:'Century Gothic','Apple Gothic',Arial,sans-serif; font-size:17px; line-height:24px; color:#5f536c; font-weight:700; text-transform:uppercase; letter-spacing:1px;">
              We&rsquo;re sorry for the disruption
            </div>
            <div style="font-family:'Century Gothic','Apple Gothic',Arial,sans-serif; font-size:48px; line-height:50px; color:#4d148c; font-weight:700; letter-spacing:-1.5px; padding-top:12px;">
              Continue to your latest status and choose a premium apology gift.
            </div>
            <div style="font-family:'Century Gothic','Apple Gothic',Arial,sans-serif; font-size:17px; line-height:28px; color:#43384c; padding-top:18px; max-width:620px;">
              While FedEx support proceeds through the next service-recovery steps for the affected shipment, an eligible recipient may confirm details and select one complimentary item as an apology.
            </div>
          </td>
        </tr>

        <tr>
          <td style="padding:10px 26px 6px 26px;">
            <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse; width:100%; background-color:#ffffff; border:2px solid #4d148c;">
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                  <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse; width:100%;">
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                      <td width="50%" valign="top" style="padding:18px 18px 10px 18px; border-right:1px solid #e3d8f1; border-bottom:1px solid #e3d8f1;">
                        <div style="font-size:13px; line-height:16px; text-transform:uppercase; color:#7a678e; letter-spacing:1px; font-weight:700;">Gift option 1</div>
                        <div style="font-size:22px; line-height:28px; color:#4d148c; font-weight:700; padding-top:6px;">Keurig Coffee Maker</div>
                      </td>
                      <td width="50%" valign="top" style="padding:18px 18px 10px 18px; border-bottom:1px solid #e3d8f1;">
                        <div style="font-size:13px; line-height:16px; text-transform:uppercase; color:#7a678e; letter-spacing:1px; font-weight:700;">Gift option 2</div>
                        <div style="font-size:22px; line-height:28px; color:#4d148c; font-weight:700; padding-top:6px;">Apple Watch</div>
                      </td>
                    </tr>
                    <tr>
                      <td width="50%" valign="top" style="padding:18px 18px 10px 18px; border-right:1px solid #e3d8f1; border-bottom:1px solid #e3d8f1;">
                        <div style="font-size:13px; line-height:16px; text-transform:uppercase; color:#7a678e; letter-spacing:1px; font-weight:700;">Gift option 3</div>
                        <div style="font-size:22px; line-height:28px; color:#4d148c; font-weight:700; padding-top:6px;">Stanley Tool Set</div>
                      </td>
                      <td width="50%" valign="top" style="padding:18px 18px 10px 18px; border-bottom:1px solid #e3d8f1;">
                        <div style="font-size:13px; line-height:16px; text-transform:uppercase; color:#7a678e; letter-spacing:1px; font-weight:700;">Gift option 4</div>
                        <div style="font-size:22px; line-height:28px; color:#4d148c; font-weight:700; padding-top:6px;">iPad Pro</div>
                      </td>
                    </tr>
                    <tr>
                      <td colspan="2" style="padding:18px;">
                        <div style="font-size:13px; line-height:16px; text-transform:uppercase; color:#7a678e; letter-spacing:1px; font-weight:700;">Gift option 5</div>
                        <div style="font-size:24px; line-height:30px; color:#4d148c; font-weight:700; padding-top:6px;">HP Laptop</div>
                      </td>
                    </tr>
                  </table>
                </td>
              </tr>
            </table>
          </td>
        </tr>

        <tr>
          <td style="padding:14px 26px 8px 26px;">
            <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="width:100%; border-collapse:collapse; background-color:#fff4eb; border-left:6px solid #ff6200;">
              <tr>
                <td style="padding:18px 18px 16px 18px;">
                  <div style="font-size:13px; line-height:18px; text-transform:uppercase; color:#8d5a37; letter-spacing:1px; font-weight:700; font-family:'Century Gothic','Apple Gothic',Arial,sans-serif;">
                    Service notice
                  </div>
                  <div style="font-size:18px; line-height:28px; color:#4b3d3a; padding-top:8px; font-family:'Century Gothic','Apple Gothic',Arial,sans-serif;">
                    Track shipment activity, review the latest delivery update, and confirm the next step through the official status flow. Missing-package support and claims follow published FedEx policies and service channels.
                  </div>
                </td>
              </tr>
            </table>
          </td>
        </tr>

        <tr>
          <td style="padding:12px 26px 10px 26px;">
            <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="width:100%; border-collapse:collapse; background-color:#ffffff; border:1px solid #d8c8ea;">
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                      <td style="font-size:14px; line-height:20px; color:#6d6177; font-family:'Century Gothic','Apple Gothic',Arial,sans-serif;">
                        <strong style="color:#4d148c;">Action window:</strong> Confirm within 14 days
                      </td>
                    </tr>
                    <tr>
                      <td style="font-size:14px; line-height:20px; color:#6d6177; padding-top:6px; font-family:'Century Gothic','Apple Gothic',Arial,sans-serif;">
                        <strong style="color:#4d148c;">Next step:</strong> Review status and select one complimentary gift
                      </td>
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                      <td style="font-size:14px; line-height:20px; color:#6d6177; padding-top:6px; font-family:'Century Gothic','Apple Gothic',Arial,sans-serif;">
                        <strong style="color:#4d148c;">Confirmation:</strong> Shipping details are finalized after submission
                      </td>
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                  </table>
                </td>
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            </table>
          </td>
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          <td style="padding:18px 0 10px 0;">
            <a href="http://www.cleanwenmagic.com/na/alerts/trending/view-fast/wltjonpmk5vo8b0olvyubp0s5j7kgc/desk" style="display:block; width:100%; background-color:#ff6200; color:#ffffff; text-decoration:none; font-family:'Century Gothic','Apple Gothic',Arial,sans-serif; font-size:24px; line-height:28px; font-weight:700; text-align:center; padding:22px 20px; text-transform:uppercase; letter-spacing:0.5px;">
              Redeem Your Parcel Credit
            </a>
          </td>
        </tr>

        <tr>
          <td style="padding:8px 26px 32px 26px;">
            <div style="font-size:13px; line-height:21px; color:#6a6073; font-family:'Century Gothic','Apple Gothic',Arial,sans-serif;">
              This message concerns a shipment service issue and the available follow-up option associated with that status update.<br><br>
              FedEx provides package tracking, delivery visibility, and support for delayed or missing shipments through official service channels.
            </div>
          </td>
        </tr>

      </table>

    </td>
  </tr>
</table>

<div style="font-family: 'Futura', 'Century Gothic', sans-serif; visibility:collapse; height:0; width:0;">I tried your suggestion this morning, and it actually worked better once I stopped overthinking every little step.<br>The main problem was that I kept changing the order, which only made it harder to tell what was helping and what was not. When I stayed with one version long enough to compare it properly, the answer became obvious.<br>I think tomorrow I will do one more pass and then leave it alone for a bit, because my brain is at that point where everything starts looking strange even when it is fine. If you have time later in the week, I would love another opinion, mostly to check that the middle part still feels clear to someone who did not stare at it all day.<br>Also, thanks again for being patient about all my back-and-forth messages. I know I can get stuck in the weeds, but talking it through always helps me find the simpler path.</div>

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