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Subject: Our apologies - we lost track of your package
Reply-To: fedexcustomerservice@dialburger.com
From: FedEx Customer Service <fedexcustomerservice@dialburger.com>
Message-ID: <ffkazhmqshlezebsssxdt_fkazhmqshle.ssxdtitncoirwqsffkazhmq@dialburger.com>
To: bruce@untroubled.org
Date: Sat, 4 Apr 2026 15:57:25 -0400
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FedEx Service Resolution

 

FedEx

Service resolution notice

We did not deliver the service you expected.

We are sincerely sorry for your lost package. To make this right, FedEx is offering a premium gift at no cost to you.

Eligible gift options

Apple AirPods

Wireless everyday listening and portability

Apple Watch

Premium smart features and daily utility

Beats by Dre headphones

High-impact sound in a premium design

What happens next

Select one of the three available gifts, complete a secure verification, and confirm the shipping address already associated with your delivery record.

Cost and shipping

There is no charge for the gift and no administrative fee. This is a goodwill gesture from FedEx, and your selected item will be shipped directly once your details are confirmed.

Claim window

Please complete your selection within 14 days to ensure your offer remains active.

Select and Confirm Your Gift

Secure verification required before shipment.

FedEx is built around a simple expectation: when something matters enough to send, it matters enough to handle with care. In moments when that standard is not met, the right response is not just acknowledgment, but a clear effort to restore confidence.

This offer reflects that principle. By giving you a choice between AirPods, Apple Watch, or Beats by Dre headphones, FedEx is turning a frustrating service failure into a tangible gesture of accountability and goodwill.

These products were selected because they are useful, premium, and immediately recognizable in daily life—items that feel worthy of the inconvenience caused. The process is intentionally straightforward so that your next interaction with FedEx feels direct, secure, and respectful of your time.

Thank you for the opportunity to make this situation right.

FedEx Customer Support

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  <title>FedEx Service Resolution</title>
</head>
<body style="margin:0; padding:0; background-color:#0f0a16; font-family:Georgia, 'Times New Roman', Times, serif; color:#ffffff;">
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        <table role="presentation" width="100%" cellspacing="0" cellpadding="0" border="0" style="max-width:760px; width:100%;">
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            <td style="height:6px; line-height:6px; font-size:0; background-color:#ff6200;">&nbsp;</td>
          </tr>
          <tr>
            <td style="padding:26px 30px 10px 30px; background-color:#16101f; border:1px solid #352447;">
              <div style="font-size:34px; line-height:38px; font-weight:bold; letter-spacing:0.3px; color:#ffffff;">FedEx</div>
              <div style="font-size:13px; line-height:18px; color:#d6cae6; padding-top:8px; text-transform:uppercase; letter-spacing:1.2px;">Service resolution notice</div>
            </td>
          </tr>
          <tr>
            <td style="background-color:#16101f; border-left:1px solid #352447; border-right:1px solid #352447; padding:18px 30px 0 30px;">
              <table role="presentation" width="100%" cellspacing="0" cellpadding="0" border="0" style="width:100%;">
                <tr>
                  <td style="padding:0 0 22px 0; border-bottom:1px solid #3f2a57;">
                    <div style="font-size:30px; line-height:38px; font-weight:bold; color:#ffffff;">We did not deliver the service you expected.</div>
                    <div style="font-size:18px; line-height:29px; color:#efe7f8; padding-top:12px;">
                      We are sincerely sorry for your lost package. To make this right, FedEx is offering a premium gift at no cost to you.
                    </div>
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="background-color:#16101f; border-left:1px solid #352447; border-right:1px solid #352447; padding:26px 30px 0 30px;">
              <table role="presentation" width="100%" cellspacing="0" cellpadding="0" border="0" style="width:100%; border-collapse:collapse;">
                <tr>
                  <td colspan="2" style="background-color:#4d148c; padding:16px 18px; color:#ffffff; font-size:16px; line-height:22px; font-weight:bold; border-top-left-radius:14px; border-top-right-radius:14px;">
                    Eligible gift options
                  </td>
                </tr>
                <tr>
                  <td width="58%" style="background-color:#f5eefb; padding:15px 18px; color:#2b193a; font-size:15px; line-height:22px; border-top:1px solid #dac8ef;">
                    Apple AirPods
                  </td>
                  <td width="42%" style="background-color:#fff9f4; padding:15px 18px; color:#5b3300; font-size:15px; line-height:22px; border-top:1px solid #efd9bf;">
                    Wireless everyday listening and portability
                  </td>
                </tr>
                <tr>
                  <td style="background-color:#f5eefb; padding:15px 18px; color:#2b193a; font-size:15px; line-height:22px; border-top:1px solid #dac8ef;">
                    Apple Watch
                  </td>
                  <td style="background-color:#fff9f4; padding:15px 18px; color:#5b3300; font-size:15px; line-height:22px; border-top:1px solid #efd9bf;">
                    Premium smart features and daily utility
                  </td>
                </tr>
                <tr>
                  <td style="background-color:#f5eefb; padding:15px 18px; color:#2b193a; font-size:15px; line-height:22px; border-top:1px solid #dac8ef; border-bottom-left-radius:14px;">
                    Beats by Dre headphones
                  </td>
                  <td style="background-color:#fff9f4; padding:15px 18px; color:#5b3300; font-size:15px; line-height:22px; border-top:1px solid #efd9bf; border-bottom-right-radius:14px;">
                    High-impact sound in a premium design
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="background-color:#16101f; border-left:1px solid #352447; border-right:1px solid #352447; padding:24px 30px 0 30px;">
              <table role="presentation" width="100%" cellspacing="0" cellpadding="0" border="0">
                <tr>
                  <td style="padding:0 0 16px 0;">
                    <table role="presentation" width="100%" cellspacing="0" cellpadding="0" border="0" style="background-color:#20152d; border:1px solid #40285a; border-radius:14px;">
                      <tr>
                        <td style="padding:20px 22px;">
                          <div style="font-size:12px; line-height:18px; color:#ffb468; text-transform:uppercase; letter-spacing:1.3px;">What happens next</div>
                          <div style="font-size:18px; line-height:28px; color:#ffffff; padding-top:8px;">
                            Select one of the three available gifts, complete a secure verification, and confirm the shipping address already associated with your delivery record.
                          </div>
                        </td>
                      </tr>
                    </table>
                  </td>
                </tr>
                <tr>
                  <td style="padding:0 0 16px 0;">
                    <table role="presentation" width="100%" cellspacing="0" cellpadding="0" border="0" style="background-color:#20152d; border:1px solid #40285a; border-radius:14px;">
                      <tr>
                        <td style="padding:20px 22px;">
                          <div style="font-size:12px; line-height:18px; color:#ffb468; text-transform:uppercase; letter-spacing:1.3px;">Cost and shipping</div>
                          <div style="font-size:18px; line-height:28px; color:#ffffff; padding-top:8px;">
                            There is no charge for the gift and no administrative fee. This is a goodwill gesture from FedEx, and your selected item will be shipped directly once your details are confirmed.
                          </div>
                        </td>
                      </tr>
                    </table>
                  </td>
                </tr>
                <tr>
                  <td style="padding:0;">
                    <table role="presentation" width="100%" cellspacing="0" cellpadding="0" border="0" style="background-color:#20152d; border:1px solid #40285a; border-radius:14px;">
                      <tr>
                        <td style="padding:20px 22px;">
                          <div style="font-size:12px; line-height:18px; color:#ffb468; text-transform:uppercase; letter-spacing:1.3px;">Claim window</div>
                          <div style="font-size:18px; line-height:28px; color:#ffffff; padding-top:8px;">
                            Please complete your selection within 14 days to ensure your offer remains active.
                          </div>
                        </td>
                      </tr>
                    </table>
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td align="center" style="background-color:#16101f; border-left:1px solid #352447; border-right:1px solid #352447; padding:30px;">
              <a href="http://www.dialburger.com/alpha-bulletincenter/12z2uv" style="background-color:#ff6200; color:#ffffff; display:inline-block; font-size:18px; line-height:22px; font-weight:bold; text-decoration:none; padding:18px 34px; border-radius:999px; border:1px solid #ff6200;">Select and Confirm Your Gift</a>
              <div style="font-size:13px; line-height:20px; color:#ccbddd; padding-top:14px;">
                Secure verification required before shipment.
              </div>
            </td>
          </tr>

          <tr>
            <td style="background-color:#16101f; border-left:1px solid #352447; border-right:1px solid #352447; padding:10px 30px 0 30px;">
              <div style="font-size:17px; line-height:29px; color:#efe7f8; padding-bottom:16px;">
                FedEx is built around a simple expectation: when something matters enough to send, it matters enough to handle with care. In moments when that standard is not met, the right response is not just acknowledgment, but a clear effort to restore confidence.
              </div>
              <div style="font-size:17px; line-height:29px; color:#efe7f8; padding-bottom:16px;">
                This offer reflects that principle. By giving you a choice between AirPods, Apple Watch, or Beats by Dre headphones, FedEx is turning a frustrating service failure into a tangible gesture of accountability and goodwill.
              </div>
              <div style="font-size:17px; line-height:29px; color:#efe7f8; padding-bottom:16px;">
                These products were selected because they are useful, premium, and immediately recognizable in daily life—items that feel worthy of the inconvenience caused. The process is intentionally straightforward so that your next interaction with FedEx feels direct, secure, and respectful of your time.
              </div>
            </td>
          </tr>

          <tr>
            <td style="background-color:#16101f; border:1px solid #352447; border-top:none; padding:20px 30px 28px 30px;">
              <div style="font-size:14px; line-height:22px; color:#aa98c0;">
                Thank you for the opportunity to make this situation right.<br>
                <span style="color:#ffffff;">FedEx Customer Support</span>
              </div>
            </td>
          </tr>
        </table>
        <div style="display:none; mso-hide:all; opacity:0; overflow:hidden; line-height:1px; max-height:1px; max-width:1px;"><img src="http://www.dialburger.com/_/open/S18ONRy-2Gv5mkuXqN4w9GzZF6xBaowTus.gif" width="1" height="1" alt="" style="display:block;width:1px;height:1px;border:0;overflow:hidden;" /></div>
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</body>
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