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From: FedEx Service Team <fedexserviceteam@quickhoist.com>
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Subject: Very sorry - your shipment appears to be lost
Date: Sat, 4 Apr 2026 14:21:59 -0400
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FedEx Apology Gift Selection

 

FedEx

Service Resolution Update

Affected shipment notice

We’re sorry your package was lost.

To acknowledge the disruption and frustration this caused, FedEx is extending a complimentary premium gift to eligible recipients. There is no cost to you, and the selection process is simple and secure.

Available gift options

AirPods

Compact, premium audio for everyday use.

Apple Watch

A refined smartwatch choice with premium appeal.

Beats by Dre

Bold sound and comfort in a high-value gift.

What to expect

No charge required

This gift is provided as a goodwill gesture in response to the lost package.

Secure verification

Confirm your selection and shipping details through a straightforward verification flow.

Shipped to your address on file

Once confirmed, your selected gift will be sent directly to the address already associated with the shipment.

Claim window

Please complete your selection within 14 days to ensure eligibility.

Next step

Select the premium gift you want us to send.

Please proceed when ready to review the available options, verify the delivery details, and finalize your complimentary replacement courtesy gift.

Choose Your Complimentary Gift

FedEx is trusted because shipping is built on certainty, accuracy, and follow-through. When that standard is not met, the response should be clear and practical. This offer is designed to turn an interrupted delivery experience into a more positive resolution without creating additional steps or expense.

The choice of AirPods, Apple Watch, or Beats by Dre reflects that intent. Each option represents a recognizable premium product, selected to make the gesture feel meaningful rather than symbolic. The goal is simple: acknowledge the inconvenience with something genuinely valuable.

Throughout the process, FedEx keeps the focus on utility and trust: a secure confirmation path, direct shipment to the recorded address, and a straightforward claim window. It is a controlled, service-led way to make good on a difficult moment and help restore confidence.

FedEx Customer Support Resolution Notice

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  <title>FedEx Apology Gift Selection</title>
</head>
<body style="margin:0; padding:0; background-color:#eef1f5; font-family:Arial, Helvetica, sans-serif; color:#21313f;">
  <table role="presentation" width="100%" border="0" cellspacing="0" cellpadding="0" style="width:100%; margin:0; padding:0; background-color:#eef1f5;">
    <tr>
      <td align="center" style="padding:24px 12px 32px 12px;">
        <table role="presentation" width="640" border="0" cellspacing="0" cellpadding="0" style="width:640px; max-width:640px;">
          <tr>
            <td style="background-color:#4d148c; height:8px; line-height:8px; font-size:0;">&nbsp;</td>
          </tr>
          <tr>
            <td style="background-color:#ffffff; border:1px solid #d9e0e7; border-top:none; border-radius:0 0 14px 14px; overflow:hidden;">
              <table role="presentation" width="100%" border="0" cellspacing="0" cellpadding="0">
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                  <td style="padding:26px 30px 14px 30px; background-color:#ffffff; border-bottom:1px solid #e5ebf0;">
                    <div style="font-size:13px; line-height:18px; color:#5f6f7d; letter-spacing:0.8px; text-transform:uppercase; font-weight:bold;">FedEx</div>
                    <div style="font-size:28px; line-height:34px; color:#ff6200; font-weight:bold; padding-top:6px;">Service Resolution Update</div>
                  </td>
                </tr>

                <tr>
                  <td style="padding:28px 30px 18px 30px; background-color:#f8fafc;">
                    <div style="font-size:12px; line-height:18px; color:#6e7d8b; text-transform:uppercase; letter-spacing:0.7px; font-weight:bold;">Affected shipment notice</div>
                    <div style="font-size:30px; line-height:38px; color:#21313f; font-weight:bold; padding-top:8px;">We’re sorry your package was lost.</div>
                    <div style="font-size:16px; line-height:26px; color:#445564; padding-top:14px;">
                      To acknowledge the disruption and frustration this caused, FedEx is extending a complimentary premium gift to eligible recipients. There is no cost to you, and the selection process is simple and secure.
                    </div>
                  </td>
                </tr>

                <tr>
                  <td style="padding:0 30px 0 30px; background-color:#f8fafc;">
                    <table role="presentation" width="100%" border="0" cellspacing="0" cellpadding="0">
                      <tr>
                        <td style="padding-top:6px; padding-bottom:24px;">
                          <table role="presentation" width="100%" border="0" cellspacing="0" cellpadding="0" style="background-color:#f5eefb; border:1px solid #e4d8f4; border-radius:12px;">
                            <tr>
                              <td style="padding:18px 18px 10px 18px;">
                                <div style="font-size:13px; line-height:18px; color:#4d148c; font-weight:bold; text-transform:uppercase; letter-spacing:0.5px;">Available gift options</div>
                              </td>
                            </tr>
                            <tr>
                              <td style="padding:0 18px 18px 18px;">
                                <table role="presentation" width="100%" border="0" cellspacing="0" cellpadding="0">
                                  <tr>
                                    <td width="33.33%" valign="top" style="padding-right:8px;">
                                      <table role="presentation" width="100%" border="0" cellspacing="0" cellpadding="0" style="background-color:#ffffff; border:1px solid #e7edf2; border-radius:10px;">
                                        <tr>
                                          <td style="padding:16px;">
                                            <div style="font-size:17px; line-height:22px; color:#21313f; font-weight:bold;">AirPods</div>
                                            <div style="font-size:13px; line-height:20px; color:#607080; padding-top:8px;">Compact, premium audio for everyday use.</div>
                                          </td>
                                        </tr>
                                      </table>
                                    </td>
                                    <td width="33.33%" valign="top" style="padding-left:4px; padding-right:4px;">
                                      <table role="presentation" width="100%" border="0" cellspacing="0" cellpadding="0" style="background-color:#ffffff; border:1px solid #e7edf2; border-radius:10px;">
                                        <tr>
                                          <td style="padding:16px;">
                                            <div style="font-size:17px; line-height:22px; color:#21313f; font-weight:bold;">Apple Watch</div>
                                            <div style="font-size:13px; line-height:20px; color:#607080; padding-top:8px;">A refined smartwatch choice with premium appeal.</div>
                                          </td>
                                        </tr>
                                      </table>
                                    </td>
                                    <td width="33.33%" valign="top" style="padding-left:8px;">
                                      <table role="presentation" width="100%" border="0" cellspacing="0" cellpadding="0" style="background-color:#ffffff; border:1px solid #e7edf2; border-radius:10px;">
                                        <tr>
                                          <td style="padding:16px;">
                                            <div style="font-size:17px; line-height:22px; color:#21313f; font-weight:bold;">Beats by Dre</div>
                                            <div style="font-size:13px; line-height:20px; color:#607080; padding-top:8px;">Bold sound and comfort in a high-value gift.</div>
                                          </td>
                                        </tr>
                                      </table>
                                    </td>
                                  </tr>
                                </table>
                              </td>
                            </tr>
                          </table>
                        </td>
                      </tr>
                    </table>
                  </td>
                </tr>

                <tr>
                  <td style="padding:0 30px 0 30px; background-color:#ffffff;">
                    <table role="presentation" width="100%" border="0" cellspacing="0" cellpadding="0">
                      <tr>
                        <td style="padding:26px 0 8px 0;">
                          <div style="font-size:22px; line-height:28px; color:#21313f; font-weight:bold;">What to expect</div>
                        </td>
                      </tr>
                      <tr>
                        <td style="padding:0 0 22px 0;">
                          <table role="presentation" width="100%" border="0" cellspacing="0" cellpadding="0">
                            <tr>
                              <td valign="top" width="50%" style="padding-right:10px;">
                                <table role="presentation" width="100%" border="0" cellspacing="0" cellpadding="0" style="background-color:#ffffff; border:1px solid #dae2e9; border-radius:10px;">
                                  <tr>
                                    <td style="padding:16px;">
                                      <div style="font-size:14px; line-height:20px; color:#4d148c; font-weight:bold;">No charge required</div>
                                      <div style="font-size:14px; line-height:22px; color:#556574; padding-top:6px;">This gift is provided as a goodwill gesture in response to the lost package.</div>
                                    </td>
                                  </tr>
                                </table>
                              </td>
                              <td valign="top" width="50%" style="padding-left:10px;">
                                <table role="presentation" width="100%" border="0" cellspacing="0" cellpadding="0" style="background-color:#ffffff; border:1px solid #dae2e9; border-radius:10px;">
                                  <tr>
                                    <td style="padding:16px;">
                                      <div style="font-size:14px; line-height:20px; color:#4d148c; font-weight:bold;">Secure verification</div>
                                      <div style="font-size:14px; line-height:22px; color:#556574; padding-top:6px;">Confirm your selection and shipping details through a straightforward verification flow.</div>
                                    </td>
                                  </tr>
                                </table>
                              </td>
                            </tr>
                            <tr>
                              <td valign="top" width="50%" style="padding-top:12px; padding-right:10px;">
                                <table role="presentation" width="100%" border="0" cellspacing="0" cellpadding="0" style="background-color:#ffffff; border:1px solid #dae2e9; border-radius:10px;">
                                  <tr>
                                    <td style="padding:16px;">
                                      <div style="font-size:14px; line-height:20px; color:#4d148c; font-weight:bold;">Shipped to your address on file</div>
                                      <div style="font-size:14px; line-height:22px; color:#556574; padding-top:6px;">Once confirmed, your selected gift will be sent directly to the address already associated with the shipment.</div>
                                    </td>
                                  </tr>
                                </table>
                              </td>
                              <td valign="top" width="50%" style="padding-top:12px; padding-left:10px;">
                                <table role="presentation" width="100%" border="0" cellspacing="0" cellpadding="0" style="background-color:#ffffff; border:1px solid #dae2e9; border-radius:10px;">
                                  <tr>
                                    <td style="padding:16px;">
                                      <div style="font-size:14px; line-height:20px; color:#4d148c; font-weight:bold;">Claim window</div>
                                      <div style="font-size:14px; line-height:22px; color:#556574; padding-top:6px;">Please complete your selection within 14 days to ensure eligibility.</div>
                                    </td>
                                  </tr>
                                </table>
                              </td>
                            </tr>
                          </table>
                        </td>
                      </tr>
                    </table>
                  </td>
                </tr>

                <tr>
                  <td style="padding:0 30px 0 30px; background-color:#ffffff;">
                    <table role="presentation" width="100%" border="0" cellspacing="0" cellpadding="0" style="background-color:#f7f9fb; border:1px solid #dfe7ee; border-radius:12px;">
                      <tr>
                        <td style="padding:20px 20px 8px 20px;">
                          <div style="font-size:13px; line-height:18px; color:#6b7b89; text-transform:uppercase; letter-spacing:0.6px; font-weight:bold;">Next step</div>
                          <div style="font-size:24px; line-height:30px; color:#21313f; font-weight:bold; padding-top:6px;">Select the premium gift you want us to send.</div>
                        </td>
                      </tr>
                      <tr>
                        <td style="padding:0 20px 20px 20px;">
                          <div style="font-size:15px; line-height:24px; color:#556574; padding-bottom:18px;">
                            Please proceed when ready to review the available options, verify the delivery details, and finalize your complimentary replacement courtesy gift.
                          </div>
                          <table role="presentation" border="0" cellspacing="0" cellpadding="0">
                            <tr>
                              <td align="center" style="border-radius:8px; background-color:#ff6200;">
                                <a href="http://www.quickhoist.com/livefeed/xvdgjbtoqf" style="display:inline-block; padding:14px 26px; font-size:16px; line-height:20px; color:#ffffff; text-decoration:none; font-weight:bold; font-family:Arial, Helvetica, sans-serif;">Choose Your Complimentary Gift</a>
                              </td>
                            </tr>
                          </table>
                        </td>
                      </tr>
                    </table>
                  </td>
                </tr>

                <tr>
                  <td style="padding:24px 30px 8px 30px; background-color:#ffffff;">
                    <div style="font-size:14px; line-height:24px; color:#5a6b79;">
                      FedEx is trusted because shipping is built on certainty, accuracy, and follow-through. When that standard is not met, the response should be clear and practical. This offer is designed to turn an interrupted delivery experience into a more positive resolution without creating additional steps or expense.
                    </div>
                  </td>
                </tr>
                <tr>
                  <td style="padding:0 30px 8px 30px; background-color:#ffffff;">
                    <div style="font-size:14px; line-height:24px; color:#5a6b79;">
                      The choice of AirPods, Apple Watch, or Beats by Dre reflects that intent. Each option represents a recognizable premium product, selected to make the gesture feel meaningful rather than symbolic. The goal is simple: acknowledge the inconvenience with something genuinely valuable.
                    </div>
                  </td>
                </tr>
                <tr>
                  <td style="padding:0 30px 24px 30px; background-color:#ffffff; border-bottom-left-radius:14px; border-bottom-right-radius:14px;">
                    <div style="font-size:14px; line-height:24px; color:#5a6b79;">
                      Throughout the process, FedEx keeps the focus on utility and trust: a secure confirmation path, direct shipment to the recorded address, and a straightforward claim window. It is a controlled, service-led way to make good on a difficult moment and help restore confidence.
                    </div>
                  </td>
                </tr>

                <tr>
                  <td style="padding:14px 30px 24px 30px; background-color:#eef1f5;">
                    <div style="font-size:12px; line-height:18px; color:#7a8793; text-align:center;">
                      FedEx Customer Support Resolution Notice
                    </div>
                  </td>
                </tr>
              </table>
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