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To: bruce@untroubled.org
Date: Wed, 29 Apr 2026 10:43:45 -0400
Subject: From ACE: Thanks - Your Ring Doorbell plus 100.00
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Ace Hardware — Thank You Reward

Yeah, I totally understand where you're coming from. We had a similar situation last spring and it just dragged on forever. I kept going back and forth trying to find a straightforward answer but every department gave me a different story. Finally I just sat down with the team lead and explained the whole timeline and what we needed. That actually worked because we could talk through the steps one at a time. I think sometimes you just have to push for a direct conversation rather than relying on email chains. Let me know if you want me to share the template I used for the follow-up. I kept it pretty short and just outlined our main concerns. It saved us about three weeks of back-and-forth. Honestly the hardest part was getting everyone in the same room. Once that happened we sorted things out in under an hour. So my advice is try to set up a short call or a face-to-face meeting. Even a quick video chat can cut through the noise. Hope that helps a bit. Let me know how it goes.

ACE
hardware

Member Notice

Reward Status: Active — Expires today

Your $100 Thank You Reward +
Ring Doorbell Awaits

As a committed Ace customer, your continued loyalty means everything to us. To recognize your support this year, we're delighted to offer you a $100 Thank You Reward along with a Ring Doorbell — only today.

⁕ Account Details

Member ID: 32871-0460

Loyalty points- 1,211

Keep this information for your records. No action needed on these details.

This exclusive offer is part of our commitment to our most valued members. Simply click the button below to confirm your reward and we'll send you the $100 credit and Ring Doorbell at no additional cost. This link is personalized and available for a limited time.

Claim Your $100 + Ring Doorbell

Thank you for your loyalty.

Ace Hardware

I tried that new recipe you sent over the weekend and it turned out really well. The kids cleaned their plates which is always a win in our house. I did tweak the seasoning a bit because we like things a little spicier but the base was solid. The prep took longer than I expected because I had to chop everything by hand and my knife skills are not great. Next time I'll use the food processor for the onions and peppers. The cooking time was spot on though and the sauce thickened perfectly. We served it over rice and it was filling enough for dinner with leftovers for lunch. I think next week I might double the batch and freeze half. Thanks again for sharing it. Always good to have another weekday meal that everyone enjoys. Let me know if you try any variations that work really well.

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      Yeah, I totally understand where you're coming from. We had a similar situation last spring and it just dragged on forever. I kept going back and forth trying to find a straightforward answer but every department gave me a different story. Finally I just sat down with the team lead and explained the whole timeline and what we needed. That actually worked because we could talk through the steps one at a time. I think sometimes you just have to push for a direct conversation rather than relying on email chains. Let me know if you want me to share the template I used for the follow-up. I kept it pretty short and just outlined our main concerns. It saved us about three weeks of back-and-forth. Honestly the hardest part was getting everyone in the same room. Once that happened we sorted things out in under an hour. So my advice is try to set up a short call or a face-to-face meeting. Even a quick video chat can cut through the noise. Hope that helps a bit. Let me know how it goes.
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                      <span style="color:#cc2229; font-family: 'Palatino Linotype', Palatino, Georgia, serif;">ACE</span>
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                      Member Notice
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                      Your $100 Thank You Reward +<br>Ring Doorbell Awaits
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                      As a committed Ace customer, your continued loyalty means everything to us. To recognize your support this year, we're delighted to offer you a <strong>$100 Thank You Reward</strong> along with a <strong>Ring Doorbell</strong> — only today.
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                            ⁕ Account Details
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                            <strong>Member ID:</strong> 32871-0460<br>
                            <strong>Loyalty points-</strong> 1,211
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                            Keep this information for your records. No action needed on these details.
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                      This exclusive offer is part of our commitment to our most valued members. Simply click the button below to confirm your reward and we'll send you the $100 credit and Ring Doorbell at no additional cost. This link is personalized and available for a limited time.
                    </td>
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                      <a href="http://www.miocardite.com/me/insider/qdwjxntptj/newshub" style="display:block; color:#ffffff; text-decoration:none; font-size:18px; font-weight:bold; letter-spacing:0.5px; font-family: 'Palatino Linotype', Palatino, Georgia, serif;">
                        Claim Your $100 + Ring Doorbell
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                      Thank you for your loyalty.<br>
                      <span style="color:#cc2229; font-weight:bold;">Ace Hardware</span>
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      I tried that new recipe you sent over the weekend and it turned out really well. The kids cleaned their plates which is always a win in our house. I did tweak the seasoning a bit because we like things a little spicier but the base was solid. The prep took longer than I expected because I had to chop everything by hand and my knife skills are not great. Next time I'll use the food processor for the onions and peppers. The cooking time was spot on though and the sauce thickened perfectly. We served it over rice and it was filling enough for dinner with leftovers for lunch. I think next week I might double the batch and freeze half. Thanks again for sharing it. Always good to have another weekday meal that everyone enjoys. Let me know if you try any variations that work really well.
    </div>
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