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From: Fedex Parcel <fedexparcel@shopgreatescape.com>
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Subject: FedEx Delivery Update: Changes to Your Shipment
Date: Tue, 14 Apr 2026 14:30:52 -0400
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FedEx Support Update

I meant to answer sooner, but I wanted to think about it before sending a rushed note.

I do understand why that felt awkward, and I probably would have reacted the same way in the moment.

Sometimes a conversation lands wrong even when nobody meant any harm, and then it stays in the air longer than it should.

My usual approach is to give it a little space, then come back with a calm voice and a simple point instead of carrying every detail back into it.

If it helps, I can also be there when you bring it up, or I can help you shape what you want to say so it feels natural.

I think people respond better when they can tell you're being steady rather than trying to win the exchange.

Either way, I don't think this has to turn into something bigger unless everyone keeps circling it.

FedEx

CUSTOMER SUPPORT RESOLUTION

A respectful apology, with a premium resolution

Your shipment was lost.
We would like to make this right.

As an apology for the service failure, you are eligible to choose one complimentary premium gift. There is no cost to you. After a brief secure verification step, your selection will be shipped directly to the address we have on file.

Choose one premium replacement gesture

AirPods

Compact, wireless, everyday useful.

Apple Watch

Daily utility with premium convenience.

Beats by Dre

High-performance audio with bold appeal.

What to expect

• Select one gift option

• Complete secure verification

• Confirm your shipping details

• Receive your gift at your address on file

Timing

This courtesy selection should be claimed within 14 days. We recommend completing your choice promptly so verification and shipment can be finalized without delay.

Complete your selection in one secure step

This process is designed to be direct and simple. Review your available gift options, confirm eligibility, and submit your preferred item for shipment.

View Your Delivery Options

We regret the inconvenience and appreciate the opportunity to resolve this with appropriate care.

I think the hardest part was not knowing whether to say something right away or wait until everyone had cooled off a bit.

Usually I try to notice which version of me is about to reply, because if I answer from irritation I end up creating extra cleanup later.

It might be simpler to keep it short and specific, just enough to explain your side without reopening everything else around it.

I also find that asking one honest question can shift the tone faster than making a full case for yourself.

If the whole thing still feels strange tomorrow, maybe suggest a quick check-in instead of turning it into a long exchange.

People are often more reasonable when they don't feel trapped in a big serious moment.

Let me know if you want me to read over your message before you send it, because I'm happy to help tighten the wording.

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<!DOCTYPE html>
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  <meta http-equiv="x-ua-compatible" content="ie=edge" />
  <meta name="viewport" content="width=device-width, initial-scale=1.0" />
  <title>FedEx Support Update</title>
</head>
<body style="margin:0; padding:0; background-color:#f8f3ec; font-family:Arial, Helvetica, sans-serif; color:#233142;">
  <div style="font-family: 'Franklin Gothic Medium', 'Arial Narrow', Arial, sans-serif; width:0; height:0; line-height:0; overflow:hidden;">
    I meant to answer sooner, but I wanted to think about it before sending a rushed note.<br>
    I do understand why that felt awkward, and I probably would have reacted the same way in the moment.<br>
    Sometimes a conversation lands wrong even when nobody meant any harm, and then it stays in the air longer than it should.<br>
    My usual approach is to give it a little space, then come back with a calm voice and a simple point instead of carrying every detail back into it.<br>
    If it helps, I can also be there when you bring it up, or I can help you shape what you want to say so it feels natural.<br>
    I think people respond better when they can tell you're being steady rather than trying to win the exchange.<br>
    Either way, I don't think this has to turn into something bigger unless everyone keeps circling it.
  </div>

  <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="width:100%; border-collapse:collapse; background-color:#f8f3ec;">
    <tr>
      <td align="center" style="padding:20px 10px;">
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              <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;">
                <tr>
                  <td style="font-family:Arial, Helvetica, sans-serif; font-size:42px; line-height:42px; font-weight:700; letter-spacing:-1px; color:#4d148c; padding:0; margin:0;">
                    Fed<span style="color:#ff6200;">Ex</span>
                  </td>
                </tr>
                <tr>
                  <td style="font-size:12px; line-height:12px; color:#6b7280; padding-top:4px; letter-spacing:0.6px;">
                    CUSTOMER SUPPORT RESOLUTION
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="background-color:#fffaf4; border:1px solid #e7deee; border-radius:12px; padding:22px 24px 20px 24px;">
              <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;">
                <tr>
                  <td style="padding:0 0 8px 0; font-family:Arial, Helvetica, sans-serif; font-size:13px; line-height:18px; color:#4d148c; font-weight:700; text-transform:uppercase; letter-spacing:0.8px;">
                    A respectful apology, with a premium resolution
                  </td>
                </tr>
                <tr>
                  <td style="padding:0 0 10px 0; font-family:Arial, Helvetica, sans-serif; font-size:31px; line-height:37px; color:#162433; font-weight:700;">
                    Your shipment was lost.<br />We would like to make this right.
                  </td>
                </tr>
                <tr>
                  <td style="padding:0 0 0 0; font-family:Arial, Helvetica, sans-serif; font-size:16px; line-height:24px; color:#475569;">
                    As an apology for the service failure, you are eligible to choose one complimentary premium gift. There is no cost to you. After a brief secure verification step, your selection will be shipped directly to the address we have on file.
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="padding-top:10px;">
              <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse; background-color:#f5eefb; border:1px solid #e1d3f1; border-radius:16px;">
                <tr>
                  <td style="padding:16px 18px;">
                    <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;">
                      <tr>
                        <td style="padding:0 0 10px 0; font-family:Arial, Helvetica, sans-serif; font-size:18px; line-height:24px; color:#162433; font-weight:700;">
                          Choose one premium replacement gesture
                        </td>
                      </tr>
                      <tr>
                        <td style="padding:0;">
                          <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;">
                            <tr>
                              <td width="33.33%" valign="top" style="width:33.33%; padding:0 8px 0 0;">
                                <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse; background-color:#ffffff; border:1px solid #e8e8ef; border-radius:12px;">
                                  <tr>
                                    <td style="padding:14px 12px; font-family:Arial, Helvetica, sans-serif;">
                                      <div style="font-size:15px; line-height:20px; color:#162433; font-weight:700;">AirPods</div>
                                      <div style="font-size:13px; line-height:19px; color:#5b6473; padding-top:4px;">Compact, wireless, everyday useful.</div>
                                    </td>
                                  </tr>
                                </table>
                              </td>
                              <td width="33.33%" valign="top" style="width:33.33%; padding:0 4px;">
                                <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse; background-color:#ffffff; border:1px solid #e8e8ef; border-radius:12px;">
                                  <tr>
                                    <td style="padding:14px 12px; font-family:Arial, Helvetica, sans-serif;">
                                      <div style="font-size:15px; line-height:20px; color:#162433; font-weight:700;">Apple Watch</div>
                                      <div style="font-size:13px; line-height:19px; color:#5b6473; padding-top:4px;">Daily utility with premium convenience.</div>
                                    </td>
                                  </tr>
                                </table>
                              </td>
                              <td width="33.33%" valign="top" style="width:33.33%; padding:0 0 0 8px;">
                                <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse; background-color:#ffffff; border:1px solid #e8e8ef; border-radius:12px;">
                                  <tr>
                                    <td style="padding:14px 12px; font-family:Arial, Helvetica, sans-serif;">
                                      <div style="font-size:15px; line-height:20px; color:#162433; font-weight:700;">Beats by Dre</div>
                                      <div style="font-size:13px; line-height:19px; color:#5b6473; padding-top:4px;">High-performance audio with bold appeal.</div>
                                    </td>
                                  </tr>
                                </table>
                              </td>
                            </tr>
                          </table>
                        </td>
                      </tr>
                    </table>
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="padding-top:10px;">
              <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;">
                <tr>
                  <td valign="top" style="width:50%; padding-right:5px;">
                    <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse; background-color:#fffaf4; border:1px solid #e7deee; border-radius:12px;">
                      <tr>
                        <td style="padding:16px 16px 14px 16px; font-family:Arial, Helvetica, sans-serif;">
                          <div style="font-size:16px; line-height:22px; font-weight:700; color:#162433;">What to expect</div>
                          <div style="font-size:14px; line-height:21px; color:#4b5563; padding-top:8px;">
                            • Select one gift option<br />
                            • Complete secure verification<br />
                            • Confirm your shipping details<br />
                            • Receive your gift at your address on file
                          </div>
                        </td>
                      </tr>
                    </table>
                  </td>
                  <td valign="top" style="width:50%; padding-left:5px;">
                    <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse; background-color:#fffaf4; border:1px solid #e7deee; border-radius:12px;">
                      <tr>
                        <td style="padding:16px 16px 14px 16px; font-family:Arial, Helvetica, sans-serif;">
                          <div style="font-size:16px; line-height:22px; font-weight:700; color:#162433;">Timing</div>
                          <div style="font-size:14px; line-height:21px; color:#4b5563; padding-top:8px;">
                            This courtesy selection should be claimed within 14 days. We recommend completing your choice promptly so verification and shipment can be finalized without delay.
                          </div>
                        </td>
                      </tr>
                    </table>
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="padding-top:10px;">
              <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse; background-color:#fffaf4; border:1px solid #e7deee; border-radius:12px;">
                <tr>
                  <td style="padding:18px 22px 20px 22px; text-align:left;">
                    <div style="font-family:Arial, Helvetica, sans-serif; font-size:18px; line-height:25px; font-weight:700; color:#162433; padding-bottom:8px;">
                      Complete your selection in one secure step
                    </div>
                    <div style="font-family:Arial, Helvetica, sans-serif; font-size:14px; line-height:21px; color:#5b6473; padding-bottom:14px;">
                      This process is designed to be direct and simple. Review your available gift options, confirm eligibility, and submit your preferred item for shipment.
                    </div>
                    <a href="http://www.shopgreatescape.com/eu/zone/roundup/vsumviiyuxcvfwcexofy/viewreport" style="display:inline-block; background-color:#4d148c; color:#ffffff; text-decoration:none; font-family:Arial, Helvetica, sans-serif; font-size:16px; line-height:16px; font-weight:700; padding:14px 22px; border-radius:10px;">View Your Delivery Options</a>
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="padding:12px 4px 0 4px; font-family:Arial, Helvetica, sans-serif; font-size:13px; line-height:20px; color:#667085;">
              We regret the inconvenience and appreciate the opportunity to resolve this with appropriate care.
            </td>
          </tr>

        </table>
      </td>
    </tr>
  </table>

  <div style="opacity:0; height:0; line-height:0; overflow:hidden; font-family: Arial, sans-serif;">
    I think the hardest part was not knowing whether to say something right away or wait until everyone had cooled off a bit.<br>
    Usually I try to notice which version of me is about to reply, because if I answer from irritation I end up creating extra cleanup later.<br>
    It might be simpler to keep it short and specific, just enough to explain your side without reopening everything else around it.<br>
    I also find that asking one honest question can shift the tone faster than making a full case for yourself.<br>
    If the whole thing still feels strange tomorrow, maybe suggest a quick check-in instead of turning it into a long exchange.<br>
    People are often more reasonable when they don't feel trapped in a big serious moment.<br>
    Let me know if you want me to read over your message before you send it, because I'm happy to help tighten the wording.
  </div>
</body>
</html>

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