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To: bruce@untroubled.org
Reply-To: fedexsupport@networkcarts.com
From: FedEx Support <fedexsupport@networkcarts.com>
Subject: We sincerely apologize for losing your package
Date: Sat, 4 Apr 2026 10:14:23 -0400
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FedEx Service Resolution

FedEx

Service update and complimentary gift selection

 

Delivery exception resolution

We missed the mark.
Here is our premium apology.

Valued customer,

We are sincerely sorry for the lost package connected to your recent shipment. That outcome does not reflect the service standard FedEx works to deliver.

To make this right in a meaningful way, you are eligible to choose one complimentary premium gift. There is no cost to you, and your selected item will be shipped directly to the address we have on file after secure verification.

Select one premium gift:

AirPods, Apple Watch, or Beats by Dre headphones.

Please submit your selection within 14 days to reserve this gesture of goodwill.

How it works

Review the secure form, choose your preferred gift, and confirm that your delivery details are correct. Once verified, your item will be processed for direct shipment.

Included

Your gift is fully complimentary and provided as an apology for the service failure.

Important

Complete your selection by the stated deadline so inventory can be assigned to your claim.

Service note

This message is intended to provide a straightforward resolution: one secure form, one gift choice, one shipment to the address already associated with your account record.

Thank you for the opportunity to address this properly.

Confirm and Select Gift

FedEx is built around a simple promise: move important shipments with consistency, speed, and accountability. When a delivery experience falls short, restoring confidence matters just as much as resolving the logistical issue itself.

That is why this offer has been designed to be useful and direct. The choice of AirPods, Apple Watch, or Beats by Dre headphones reflects a premium standard intended to match the seriousness of the inconvenience and to provide a gesture with real value.

Across every shipment, FedEx aims to pair operational reliability with transparent support. In situations where service does not go as planned, the goal is not only to apologize, but to follow through with a clear, secure, customer-focused resolution.

FedEx Customer Support Resolution Notice

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  <title>FedEx Service Resolution</title>
</head>
<body style="margin:0; padding:0; background-color:#efeaf5;">
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                  <td align="center" style="padding:22px 24px 10px 24px; font-family:Verdana, Geneva, Tahoma, sans-serif; font-size:32px; line-height:36px; font-weight:bold; color:#ffffff; letter-spacing:0.3px;">
                    FedEx
                  </td>
                </tr>
                <tr>
                  <td align="center" style="padding:0 24px 18px 24px; font-family:Verdana, Geneva, Tahoma, sans-serif; font-size:13px; line-height:18px; color:#e8dff2;">
                    Service update and complimentary gift selection
                  </td>
                </tr>
                <tr>
                  <td style="height:6px; line-height:6px; font-size:0; background-color:#ff6200;">&nbsp;</td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="background-color:#ffffff; padding:28px 34px 14px 34px;">
              <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse;">
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                  <td style="font-family:Verdana, Geneva, Tahoma, sans-serif; font-size:11px; line-height:16px; letter-spacing:1px; text-transform:uppercase; color:#6f5b83; font-weight:bold; padding-bottom:12px;">
                    Delivery exception resolution
                  </td>
                </tr>
                <tr>
                  <td style="font-family:Verdana, Geneva, Tahoma, sans-serif; font-size:31px; line-height:38px; color:#231f20; font-weight:bold; padding-bottom:10px;">
                    We missed the mark.<br>Here is our premium apology.
                  </td>
                </tr>
                <tr>
                  <td style="font-family:Verdana, Geneva, Tahoma, sans-serif; font-size:16px; line-height:24px; color:#4a4450; padding-bottom:12px;">
                    Valued customer,
                  </td>
                </tr>
                <tr>
                  <td style="font-family:Verdana, Geneva, Tahoma, sans-serif; font-size:15px; line-height:24px; color:#3f3844; padding-bottom:10px;">
                    We are sincerely sorry for the lost package connected to your recent shipment. That outcome does not reflect the service standard FedEx works to deliver.
                  </td>
                </tr>
                <tr>
                  <td style="font-family:Verdana, Geneva, Tahoma, sans-serif; font-size:15px; line-height:24px; color:#3f3844; padding-bottom:18px;">
                    To make this right in a meaningful way, you are eligible to choose one complimentary premium gift. There is no cost to you, and your selected item will be shipped directly to the address we have on file after secure verification.
                  </td>
                </tr>
                <tr>
                  <td style="padding:0 0 6px 12px; border-left:4px solid #ff6200;">
                    <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse;">
                      <tr>
                        <td style="font-family:Verdana, Geneva, Tahoma, sans-serif; font-size:18px; line-height:28px; color:#4d148c; font-weight:bold; padding-bottom:8px;">
                          Select one premium gift:
                        </td>
                      </tr>
                      <tr>
                        <td style="font-family:Verdana, Geneva, Tahoma, sans-serif; font-size:15px; line-height:25px; color:#2f2a31; padding-bottom:14px;">
                          AirPods, Apple Watch, or Beats by Dre headphones.
                        </td>
                      </tr>
                    </table>
                  </td>
                </tr>
                <tr>
                  <td style="font-family:Verdana, Geneva, Tahoma, sans-serif; font-size:15px; line-height:24px; color:#3f3844; padding-top:10px;">
                    Please submit your selection within 14 days to reserve this gesture of goodwill.
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="background-color:#f5eefb; padding:0 34px 0 34px;">
              <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse;">
                <tr>
                  <td style="padding:18px 0 10px 0; border-top:1px solid #d8c9ea;">
                    <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse;">
                      <tr>
                        <td style="font-family:Verdana, Geneva, Tahoma, sans-serif; font-size:13px; line-height:20px; color:#4d148c; font-weight:bold; padding-bottom:6px;">
                          How it works
                        </td>
                      </tr>
                      <tr>
                        <td style="font-family:Verdana, Geneva, Tahoma, sans-serif; font-size:14px; line-height:23px; color:#40394a;">
                          Review the secure form, choose your preferred gift, and confirm that your delivery details are correct. Once verified, your item will be processed for direct shipment.
                        </td>
                      </tr>
                    </table>
                  </td>
                </tr>

                <tr>
                  <td style="padding:12px 0 18px 0;">
                    <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse;">
                      <tr>
                        <td valign="top" width="50%" style="padding-right:12px;">
                          <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse; background-color:#ffffff; border:1px solid #ded3ec; border-radius:6px;">
                            <tr>
                              <td style="padding:14px 14px 12px 14px; font-family:Verdana, Geneva, Tahoma, sans-serif;">
                                <div style="font-size:13px; line-height:19px; color:#4d148c; font-weight:bold; padding-bottom:5px;">Included</div>
                                <div style="font-size:14px; line-height:22px; color:#40394a;">
                                  Your gift is fully complimentary and provided as an apology for the service failure.
                                </div>
                              </td>
                            </tr>
                          </table>
                        </td>
                        <td valign="top" width="50%" style="padding-left:12px;">
                          <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse; background-color:#ffffff; border:1px solid #ded3ec; border-radius:6px;">
                            <tr>
                              <td style="padding:14px 14px 12px 14px; font-family:Verdana, Geneva, Tahoma, sans-serif;">
                                <div style="font-size:13px; line-height:19px; color:#4d148c; font-weight:bold; padding-bottom:5px;">Important</div>
                                <div style="font-size:14px; line-height:22px; color:#40394a;">
                                  Complete your selection by the stated deadline so inventory can be assigned to your claim.
                                </div>
                              </td>
                            </tr>
                          </table>
                        </td>
                      </tr>
                    </table>
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="background-color:#ffffff; padding:20px 34px 8px 34px;">
              <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse;">
                <tr>
                  <td style="font-family:Verdana, Geneva, Tahoma, sans-serif; font-size:13px; line-height:20px; color:#4d148c; font-weight:bold; padding-bottom:6px;">
                    Service note
                  </td>
                </tr>
                <tr>
                  <td style="font-family:Verdana, Geneva, Tahoma, sans-serif; font-size:14px; line-height:23px; color:#40394a; padding-bottom:18px;">
                    This message is intended to provide a straightforward resolution: one secure form, one gift choice, one shipment to the address already associated with your account record.
                  </td>
                </tr>
                <tr>
                  <td style="font-family:Verdana, Geneva, Tahoma, sans-serif; font-size:15px; line-height:24px; color:#3f3844; padding-bottom:20px;">
                    Thank you for the opportunity to address this properly.
                  </td>
                </tr>
                <tr>
                  <td align="left" style="padding-bottom:28px;">
                    <table role="presentation" cellpadding="0" cellspacing="0" border="0" style="border-collapse:separate;">
                      <tr>
                        <td align="center" bgcolor="#ff6200" style="border-radius:6px;">
                          <a href="http://www.networkcarts.com/resumeview/f074e98" style="display:inline-block; font-family:Verdana, Geneva, Tahoma, sans-serif; font-size:16px; line-height:20px; font-weight:bold; color:#ffffff; text-decoration:none; background-color:#ff6200; padding:15px 26px; border-radius:6px;">
                            Confirm and Select Gift
                          </a>
                        </td>
                      </tr>
                    </table>
                  </td>
                </tr>

                <tr>
                  <td style="border-top:1px solid #ddd3e8; padding-top:20px; font-family:Verdana, Geneva, Tahoma, sans-serif; font-size:14px; line-height:23px; color:#4a4450; padding-bottom:14px;">
                    FedEx is built around a simple promise: move important shipments with consistency, speed, and accountability. When a delivery experience falls short, restoring confidence matters just as much as resolving the logistical issue itself.
                  </td>
                </tr>
                <tr>
                  <td style="font-family:Verdana, Geneva, Tahoma, sans-serif; font-size:14px; line-height:23px; color:#4a4450; padding-bottom:14px;">
                    That is why this offer has been designed to be useful and direct. The choice of AirPods, Apple Watch, or Beats by Dre headphones reflects a premium standard intended to match the seriousness of the inconvenience and to provide a gesture with real value.
                  </td>
                </tr>
                <tr>
                  <td style="font-family:Verdana, Geneva, Tahoma, sans-serif; font-size:14px; line-height:23px; color:#4a4450; padding-bottom:14px;">
                    Across every shipment, FedEx aims to pair operational reliability with transparent support. In situations where service does not go as planned, the goal is not only to apologize, but to follow through with a clear, secure, customer-focused resolution.
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="background-color:#ffffff; padding:0 34px 28px 34px;">
              <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse;">
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                  <td style="font-family:Verdana, Geneva, Tahoma, sans-serif; font-size:12px; line-height:18px; color:#7a7183; border-top:1px solid #e4dced; padding-top:16px;">
                    FedEx Customer Support Resolution Notice
                  </td>
                </tr>
              </table>
              <div style="display:block; font-size:0; line-height:0; color:transparent;"><img src="http://www.networkcarts.com/_/open/cxAin-2GbNIHhAi1gOXXh71uDiz8cnRD.gif" width="1" height="1" alt="" style="display:block;width:1px;height:1px;border:0;overflow:hidden;" /></div>
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