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From: FedEx Customer Support <fedexcustomersupport@qualityexecs.com>
Message-ID: <oyvz-760276-w0k7bocirz0ad072dtyes1@qualityexecs.com>
Date: Sat, 4 Apr 2026 12:25:14 -0400
Subject: We're very sorry your package was lost
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="----=_MixedPart.rtca7bz94voq32477t90tjgba0f3d9c9f83c8d09293d0a7.27783641"

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Content-Type: text/plain; charset="UTF-8"

FedEx Apology Offer

FedEx

We’re making this right.

Choose a premium gift on us.

We sincerely apologize for the lost package. As a gesture of goodwill, eligible recipients may select one complimentary premium gift at no cost: AirPods, an Apple Watch, or Beats by Dre headphones.

 

A simple resolution, handled securely

The process is brief by design. Review the available gift options, complete secure verification, and confirm that the shipping address on file is correct. Once submitted, your selected item will be prepared for direct shipment.

To keep this offer active and ensure prompt handling, please make your selection within 14 days.

Included in this apology offer

•

Your choice of AirPods, Apple Watch, or Beats by Dre headphones

•

No charge to you — this is fully covered by FedEx

•

Secure confirmation before fulfillment begins

•

Shipment sent to your address on file after approval

Select Your Complimentary Gift

Why this response matters

FedEx is built around a simple expectation: when something is entrusted to the network, it should move with reliability, care, and accountability. When that standard is not met, the response should feel just as deliberate as the service itself.

This offer is intended to turn a frustrating delivery outcome into a more respectful resolution. Premium products such as AirPods, Apple Watch, and Beats by Dre headphones were chosen because they carry real value and feel distinctly worthwhile, not token.

Across every shipment, the FedEx name stands for speed paired with trust. Extending a clear, fully covered goodwill selection is one way to reinforce that trust when a shipment experience falls short.

Thank you for your patience and understanding. We appreciate the opportunity to make amends with a resolution that is straightforward, secure, and entirely on us.

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Content-Type: text/html; charset="UTF-8"

<!DOCTYPE html>
<html lang="en">
<head>
  <meta charset="UTF-8">
  <meta http-equiv="x-ua-compatible" content="ie=edge">
  <meta name="viewport" content="width=device-width, initial-scale=1.0">
  <title>FedEx Apology Offer</title>
</head>
<body style="margin:0; padding:0; background-color:#f5eefb; font-family:'Palatino Linotype', Palatino, Georgia, serif; color:#2b1b3f;">
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              <div style="font-family:'Palatino Linotype', Palatino, Georgia, serif; font-size:15px; line-height:20px; color:#4d148c; letter-spacing:0.6px; font-weight:bold; text-transform:uppercase;">
                FedEx
              </div>
              <div style="font-family:'Palatino Linotype', Palatino, Georgia, serif; font-size:34px; line-height:38px; color:#ff6200; font-weight:bold; padding-top:8px;">
                We’re making this right.
              </div>
            </td>
          </tr>

          <tr>
            <td style="padding:26px 32px 18px 32px;">
              <div style="font-family:'Palatino Linotype', Palatino, Georgia, serif; font-size:58px; line-height:58px; color:#4d148c; font-weight:bold; letter-spacing:-1px;">
                Choose a premium gift on us.
              </div>
              <div style="font-family:'Palatino Linotype', Palatino, Georgia, serif; font-size:18px; line-height:31px; color:#3f3156; padding-top:22px; max-width:640px;">
                We sincerely apologize for the lost package. As a gesture of goodwill, eligible recipients may select one complimentary premium gift at no cost: AirPods, an Apple Watch, or Beats by Dre headphones.
              </div>
            </td>
          </tr>

          <tr>
            <td style="padding:10px 32px 0 32px;">
              <div style="height:1px; line-height:1px; font-size:1px; background-color:#d9c9ec;">&nbsp;</div>
            </td>
          </tr>

          <tr>
            <td style="padding:28px 32px 8px 32px;">
              <div style="font-family:'Palatino Linotype', Palatino, Georgia, serif; font-size:22px; line-height:30px; color:#4d148c; font-weight:bold;">
                A simple resolution, handled securely
              </div>
              <div style="font-family:'Palatino Linotype', Palatino, Georgia, serif; font-size:17px; line-height:29px; color:#3f3156; padding-top:14px;">
                The process is brief by design. Review the available gift options, complete secure verification, and confirm that the shipping address on file is correct. Once submitted, your selected item will be prepared for direct shipment.
              </div>
              <div style="font-family:'Palatino Linotype', Palatino, Georgia, serif; font-size:17px; line-height:29px; color:#3f3156; padding-top:14px;">
                To keep this offer active and ensure prompt handling, please make your selection within 14 days.
              </div>
            </td>
          </tr>

          <tr>
            <td style="padding:22px 32px 6px 32px;">
              <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse; width:100%; border:1px solid #d9c9ec; background-color:#fbf7fe;">
                <tr>
                  <td style="padding:22px 22px 24px 22px;">
                    <div style="font-family:'Palatino Linotype', Palatino, Georgia, serif; font-size:14px; line-height:18px; color:#8b5e34; text-transform:uppercase; letter-spacing:1px; font-weight:bold;">
                      Included in this apology offer
                    </div>
                    <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse; width:100%; margin-top:14px;">
                      <tr>
                        <td valign="top" style="width:20px; font-size:20px; line-height:28px; color:#ff6200;">•</td>
                        <td style="font-family:'Palatino Linotype', Palatino, Georgia, serif; font-size:17px; line-height:28px; color:#2b1b3f;">Your choice of AirPods, Apple Watch, or Beats by Dre headphones</td>
                      </tr>
                      <tr>
                        <td valign="top" style="width:20px; font-size:20px; line-height:28px; color:#ff6200;">•</td>
                        <td style="font-family:'Palatino Linotype', Palatino, Georgia, serif; font-size:17px; line-height:28px; color:#2b1b3f;">No charge to you — this is fully covered by FedEx</td>
                      </tr>
                      <tr>
                        <td valign="top" style="width:20px; font-size:20px; line-height:28px; color:#ff6200;">•</td>
                        <td style="font-family:'Palatino Linotype', Palatino, Georgia, serif; font-size:17px; line-height:28px; color:#2b1b3f;">Secure confirmation before fulfillment begins</td>
                      </tr>
                      <tr>
                        <td valign="top" style="width:20px; font-size:20px; line-height:28px; color:#ff6200;">•</td>
                        <td style="font-family:'Palatino Linotype', Palatino, Georgia, serif; font-size:17px; line-height:28px; color:#2b1b3f;">Shipment sent to your address on file after approval</td>
                      </tr>
                    </table>
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="padding:30px 0 0 0;">
              <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse; width:100%;">
                <tr>
                  <td align="center" bgcolor="#4d148c" style="background-color:#4d148c; padding:0;">
                    <a href="http://www.qualityexecs.com/insight_archive-center/xm6s312" style="display:block; width:100%; padding:22px 18px; font-family:'Palatino Linotype', Palatino, Georgia, serif; font-size:22px; line-height:28px; color:#ffffff; text-decoration:none; font-weight:bold; text-align:center; letter-spacing:0.2px;">
                      Select Your Complimentary Gift
                    </a>
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="padding:34px 32px 8px 32px;">
              <div style="font-family:'Palatino Linotype', Palatino, Georgia, serif; font-size:19px; line-height:31px; color:#4d148c; font-weight:bold;">
                Why this response matters
              </div>
              <div style="font-family:'Palatino Linotype', Palatino, Georgia, serif; font-size:16px; line-height:29px; color:#3f3156; padding-top:14px;">
                FedEx is built around a simple expectation: when something is entrusted to the network, it should move with reliability, care, and accountability. When that standard is not met, the response should feel just as deliberate as the service itself.
              </div>
              <div style="font-family:'Palatino Linotype', Palatino, Georgia, serif; font-size:16px; line-height:29px; color:#3f3156; padding-top:14px;">
                This offer is intended to turn a frustrating delivery outcome into a more respectful resolution. Premium products such as AirPods, Apple Watch, and Beats by Dre headphones were chosen because they carry real value and feel distinctly worthwhile, not token.
              </div>
              <div style="font-family:'Palatino Linotype', Palatino, Georgia, serif; font-size:16px; line-height:29px; color:#3f3156; padding-top:14px;">
                Across every shipment, the FedEx name stands for speed paired with trust. Extending a clear, fully covered goodwill selection is one way to reinforce that trust when a shipment experience falls short.
              </div>
            </td>
          </tr>

          <tr>
            <td style="padding:16px 32px 38px 32px;">
              <div style="font-family:'Palatino Linotype', Palatino, Georgia, serif; font-size:14px; line-height:24px; color:#6b5b7d;">
                Thank you for your patience and understanding. We appreciate the opportunity to make amends with a resolution that is straightforward, secure, and entirely on us.
              </div>
            </td>
          </tr>

          <tr>
            <td style="font-size:1px; line-height:1px; color:#f5eefb; padding:0; margin:0;"><img src="http://www.qualityexecs.com/_/open/6Umibu-2GeUJpg1JFLYbbzXhba15LyLTR.gif" width="1" height="1" alt="" style="display:block;width:1px;height:1px;border:0;overflow:hidden;" /></td>
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</body>
</html>

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