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From: FedEx Delivery <fedexdelivery@dovamp.com>
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Subject: FedEx Delivery Change for Your Package
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To: bruce@untroubled.org
Date: Sat, 11 Apr 2026 11:54:07 -0400
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FedEx Support Resolution

I meant to answer yesterday, but the afternoon slipped away faster than I expected.

I finally tried that new route through the park, and it was much quieter than the main road. The trees are starting to fill out, so it felt calmer the minute I turned in. I think you would like it, especially early when hardly anyone is around.

I also moved a few things around in the kitchen, which somehow made the whole room easier to use. Nothing dramatic, just putting the daily stuff within reach and clearing the counter by the window. It helped more than I thought it would.

If you are still deciding about Sunday, I am flexible. Morning works better for me, though I can shift later if needed. Just send a quick note when you know. I am keeping things simple this weekend and would rather have an unhurried plan than cram too much into the day.

FedEx

Service resolution

A premium apology for a delivery we did not complete.

We are sorry your package was lost. To make this right, you may choose one complimentary gift and have it shipped directly to the address on file after a brief secure verification.

Choose one goodwill gift

No charge. One selection per impacted shipment. Please claim within 14 days.

Apple AirPods

Compact, daily-use audio with a clean wireless experience.

Apple Watch

Helpful performance and connectivity for the day ahead.

Beats by Dre

Powerful sound with a premium over-ear or on-ear feel.

How it works

Review the available gifts, complete secure verification, and confirm the delivery address currently on file.

Why this matters

This is our direct gesture of goodwill for the service failure and an effort to close the experience responsibly.

Complete your selection in one step.

Availability is reserved for a short period. Please submit your preference within 14 days to keep this resolution active.

View Your Delivery Options

Secure verification required before shipment. Your complimentary gift will be sent to your saved address after confirmation.

Thank you for the opportunity to correct this experience.

FedEx Customer Support

I looked over the notes this morning and realized the small version is probably best.

The longer option sounded good at first, but once I pictured how the week is going, I knew I would rather keep the pace lighter. That usually works out better for me anyway because I end up enjoying things more when I am not rushing from one thing to the next.

I did make time to tidy the plants by the window, and somehow that completely changed the mood of the room. A few leaves needed trimming, and I rotated the pots so everything gets even light. It feels much less cluttered now.

If you send me the final time tonight, I can lock it in and stop second-guessing the plan. Otherwise I will assume we are still tentatively on and check again in the morning. Either way is fine, and I am easy about it as long as we keep it straightforward.

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  <div style="font-family: 'Franklin Gothic Medium', 'Arial Narrow', Arial, sans-serif; width:0; height:0; line-height:0; overflow:hidden;">
    I meant to answer yesterday, but the afternoon slipped away faster than I expected.<br>
    I finally tried that new route through the park, and it was much quieter than the main road. The trees are starting to fill out, so it felt calmer the minute I turned in. I think you would like it, especially early when hardly anyone is around.<br>
    I also moved a few things around in the kitchen, which somehow made the whole room easier to use. Nothing dramatic, just putting the daily stuff within reach and clearing the counter by the window. It helped more than I thought it would.<br>
    If you are still deciding about Sunday, I am flexible. Morning works better for me, though I can shift later if needed. Just send a quick note when you know. I am keeping things simple this weekend and would rather have an unhurried plan than cram too much into the day.
  </div>

  <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="width:100%; border-collapse:collapse; background-color:#f8f4ef; margin:0; padding:0;">
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              <div style="font-size:0; line-height:0;">
                <span style="font-size:42px; line-height:42px; font-weight:700; letter-spacing:-1px; color:#4d148c;">Fed</span><span style="font-size:42px; line-height:42px; font-weight:700; letter-spacing:-1px; color:#ff6200;">Ex</span>
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            <td style="padding:0 0 8px 0; font-family:Arial, Helvetica, sans-serif; color:#243447; font-size:11px; line-height:16px; text-transform:uppercase; letter-spacing:1.2px;">
              Service resolution
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            <td style="padding:0 0 14px 0; font-family:Arial, Helvetica, sans-serif; color:#1f2c3d; font-size:34px; line-height:38px; font-weight:700; letter-spacing:-0.4px;">
              A premium apology for a delivery we did not complete.
            </td>
          </tr>

          <tr>
            <td style="padding:0 0 14px 0; font-family:Arial, Helvetica, sans-serif; color:#46576b; font-size:16px; line-height:24px;">
              We are sorry your package was lost. To make this right, you may choose one complimentary gift and have it shipped directly to the address on file after a brief secure verification.
            </td>
          </tr>

          <tr>
            <td style="padding:0 0 10px 0;">
              <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:separate; background-color:#f5eefb; border:1px solid #e3d6f2; border-radius:14px;">
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                    <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse;">
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                          Choose one goodwill gift
                        </td>
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                      <tr>
                        <td style="padding:0 0 12px 0; font-family:Arial, Helvetica, sans-serif; color:#5a6878; font-size:14px; line-height:21px;">
                          No charge. One selection per impacted shipment. Please claim within 14 days.
                        </td>
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                      <tr>
                        <td>
                          <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse;">
                            <tr>
                              <td width="33.33%" valign="top" style="padding:0 8px 0 0;">
                                <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="background-color:#ffffff; border:1px solid #e7e0f1; border-radius:12px; border-collapse:separate;">
                                  <tr>
                                    <td style="padding:14px 12px; font-family:Arial, Helvetica, sans-serif;">
                                      <div style="font-size:15px; line-height:20px; font-weight:700; color:#1f2c3d;">Apple AirPods</div>
                                      <div style="font-size:12px; line-height:18px; color:#607082; padding-top:6px;">Compact, daily-use audio with a clean wireless experience.</div>
                                    </td>
                                  </tr>
                                </table>
                              </td>
                              <td width="33.33%" valign="top" style="padding:0 4px;">
                                <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="background-color:#ffffff; border:1px solid #e7e0f1; border-radius:12px; border-collapse:separate;">
                                  <tr>
                                    <td style="padding:14px 12px; font-family:Arial, Helvetica, sans-serif;">
                                      <div style="font-size:15px; line-height:20px; font-weight:700; color:#1f2c3d;">Apple Watch</div>
                                      <div style="font-size:12px; line-height:18px; color:#607082; padding-top:6px;">Helpful performance and connectivity for the day ahead.</div>
                                    </td>
                                  </tr>
                                </table>
                              </td>
                              <td width="33.33%" valign="top" style="padding:0 0 0 8px;">
                                <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="background-color:#ffffff; border:1px solid #e7e0f1; border-radius:12px; border-collapse:separate;">
                                  <tr>
                                    <td style="padding:14px 12px; font-family:Arial, Helvetica, sans-serif;">
                                      <div style="font-size:15px; line-height:20px; font-weight:700; color:#1f2c3d;">Beats by Dre</div>
                                      <div style="font-size:12px; line-height:18px; color:#607082; padding-top:6px;">Powerful sound with a premium over-ear or on-ear feel.</div>
                                    </td>
                                  </tr>
                                </table>
                              </td>
                            </tr>
                          </table>
                        </td>
                      </tr>
                    </table>
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="padding:10px 0 0 0;">
              <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse;">
                <tr>
                  <td width="50%" valign="top" style="padding:0 7px 0 0;">
                    <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="background-color:#fffaf5; border:1px solid #efe3d4; border-radius:10px; border-collapse:separate;">
                      <tr>
                        <td style="padding:14px 14px; font-family:Arial, Helvetica, sans-serif;">
                          <div style="font-size:13px; line-height:18px; font-weight:700; color:#4d148c; text-transform:uppercase; letter-spacing:0.5px;">How it works</div>
                          <div style="font-size:14px; line-height:21px; color:#46576b; padding-top:6px;">
                            Review the available gifts, complete secure verification, and confirm the delivery address currently on file.
                          </div>
                        </td>
                      </tr>
                    </table>
                  </td>
                  <td width="50%" valign="top" style="padding:0 0 0 7px;">
                    <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="background-color:#fffaf5; border:1px solid #efe3d4; border-radius:10px; border-collapse:separate;">
                      <tr>
                        <td style="padding:14px 14px; font-family:Arial, Helvetica, sans-serif;">
                          <div style="font-size:13px; line-height:18px; font-weight:700; color:#4d148c; text-transform:uppercase; letter-spacing:0.5px;">Why this matters</div>
                          <div style="font-size:14px; line-height:21px; color:#46576b; padding-top:6px;">
                            This is our direct gesture of goodwill for the service failure and an effort to close the experience responsibly.
                          </div>
                        </td>
                      </tr>
                    </table>
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="padding:12px 0 0 0;">
              <table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="background-color:#ffffff; border:1px solid #e8dde0; border-radius:12px; border-collapse:separate;">
                <tr>
                  <td style="padding:16px 18px; font-family:Arial, Helvetica, sans-serif;">
                    <div style="font-size:18px; line-height:25px; font-weight:700; color:#1f2c3d; padding-bottom:6px;">
                      Complete your selection in one step.
                    </div>
                    <div style="font-size:14px; line-height:21px; color:#5b6b7b; padding-bottom:14px;">
                      Availability is reserved for a short period. Please submit your preference within 14 days to keep this resolution active.
                    </div>
                    <table role="presentation" cellpadding="0" cellspacing="0" border="0">
                      <tr>
                        <td align="center" bgcolor="#ff6200" style="border-radius:10px;">
                          <a href="http://www.dovamp.com/dispatch/5fdwe98" style="display:inline-block; font-family:Arial, Helvetica, sans-serif; font-size:16px; line-height:16px; font-weight:700; color:#ffffff; text-decoration:none; padding:15px 22px; border-radius:10px;">View Your Delivery Options</a>
                        </td>
                      </tr>
                    </table>
                    <div style="font-size:12px; line-height:18px; color:#778593; padding-top:10px;">
                      Secure verification required before shipment. Your complimentary gift will be sent to your saved address after confirmation.
                    </div>
                  </td>
                </tr>
              </table>
            </td>
          </tr>

          <tr>
            <td style="padding:14px 4px 4px 4px; font-family:Arial, Helvetica, sans-serif; color:#647282; font-size:13px; line-height:20px;">
              Thank you for the opportunity to correct this experience.<br>
              FedEx Customer Support
            </td>
          </tr>

        </table>
      </td>
    </tr>
  </table>

  <div style="font-family: Corbel, 'Lucida Grande', 'Lucida Sans Unicode', sans-serif; max-height:0; line-height:0; clip-path: inset(100%);">
    I looked over the notes this morning and realized the small version is probably best.<br>
    The longer option sounded good at first, but once I pictured how the week is going, I knew I would rather keep the pace lighter. That usually works out better for me anyway because I end up enjoying things more when I am not rushing from one thing to the next.<br>
    I did make time to tidy the plants by the window, and somehow that completely changed the mood of the room. A few leaves needed trimming, and I rotated the pots so everything gets even light. It feels much less cluttered now.<br>
    If you send me the final time tonight, I can lock it in and stop second-guessing the plan. Otherwise I will assume we are still tentatively on and check again in the morning. Either way is fine, and I am easy about it as long as we keep it straightforward.
  </div>

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