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Date: Sun, 17 May 2026 15:41:03 -0400
To: bruce@untroubled.org
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Subject: Saying Sorry Your Package Has Been Lost
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Yeah I totally get what you mean about the timing. We ended up pushing the meeting back to Thursday because half the team was out sick. Honestly it worked out better since we had more time to prep the deck. I think the final version turned out pretty solid especially after we reorganized the early slides. Anyway let me know if you want me to send over the revised agenda before then.

I also checked with Sarah about the weekend and she said the cabin is available if we still want to book it. The weather forecast looks decent for that stretch so it might be worth locking it in soon before someone else grabs it. Just need a headcount by Tuesday so she can stock up on supplies.

Oh and thanks for the recommendation on that podcast series. I started it on my commute this morning and it's really well produced. The interviews are surprisingly in-depth for that kind of format. I'm already three episodes in.

FedEx

Service Apology

We missed the mark.
Let us make it right.

Your package was lost in transit, and we are genuinely sorry. As a gesture of our commitment to you, we would like you to choose a premium gift — at no cost.

Your Choice of Premium Gift

1

AirPods Pro

Adaptive audio, active noise cancellation, and a custom fit.

2

Apple Watch SE

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3

Beats by Dre

Studio Buds+ — powerful sound, industry-leading voice pickup.

Simple selection process

Choose your preferred gift through our secure verification portal. Your selection will be shipped directly to the address we have on file — no additional steps required.

This offer is our gesture of goodwill. There is no cost to you, and no return necessary.

Claim by deadline

Please select your gift within 14 days of this notice to ensure delivery. Your claim link is active now.

Select Your Gift & Confirm

FedEx Customer Relations

Questions? Contact us at 1.800.GoFedEx

Offer valid for one gift per impacted shipment. Selection must be made within 14 days. Gifts subject to availability. Terms and conditions apply.

You know I was looking at the photos from the reunion and I can't believe how much everyone has changed. The group shot by the lake came out really clear even with the afternoon sun. I think that was the best spot we could have picked for the gathering. The picnic area had plenty of shade and the kids loved running around near the water.

Speaking of which I finally dug out that old cookbook you lent me last spring. The sourdough starter instructions are way more detailed than I expected. I tried the basic loaf last weekend and it actually came out edible which was a nice surprise. I'll send you a photo of the crumb structure if you want to weigh in on whether I'm doing it right.

Let me know if you want to catch up over coffee this week. I should have some free time Wednesday afternoon if that works for you.

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<div style="font-family: Helvetica, Arial, sans-serif; font-size:0; line-height:0; max-height:0; overflow:hidden;">
Yeah I totally get what you mean about the timing. We ended up pushing the meeting back to Thursday because half the team was out sick. Honestly it worked out better since we had more time to prep the deck. I think the final version turned out pretty solid especially after we reorganized the early slides. Anyway let me know if you want me to send over the revised agenda before then.<br><br>
I also checked with Sarah about the weekend and she said the cabin is available if we still want to book it. The weather forecast looks decent for that stretch so it might be worth locking it in soon before someone else grabs it. Just need a headcount by Tuesday so she can stock up on supplies.<br><br>
Oh and thanks for the recommendation on that podcast series. I started it on my commute this morning and it's really well produced. The interviews are surprisingly in-depth for that kind of format. I'm already three episodes in.
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            <h1 style="font-size:28px; color:#1f1f2a; margin:0 0 14px 0; font-weight:700; line-height:1.15; letter-spacing:-0.3px;">We missed the mark.<br>Let us make it right.</h1>
            <p style="font-size:15px; color:#4a4a54; line-height:1.55; margin:0;">Your package was lost in transit, and we are genuinely sorry. As a gesture of our commitment to you, we would like you to choose a premium gift — at no cost.</p>
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                  <p style="font-size:12px; color:#4d148c; margin:0 0 16px 0; text-transform:uppercase; letter-spacing:1px; font-weight:600;">Your Choice of Premium Gift</p>
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                              <p style="font-size:15px; color:#1f1f2a; margin:0 0 2px 0; font-weight:600;">AirPods Pro</p>
                              <p style="font-size:12px; color:#6b6b76; margin:0;">Adaptive audio, active noise cancellation, and a custom fit.</p>
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                              <p style="font-size:15px; color:#1f1f2a; margin:0 0 2px 0; font-weight:600;">Apple Watch SE</p>
                              <p style="font-size:12px; color:#6b6b76; margin:0;">Fitness tracking, smart notifications, and safety features.</p>
                            </td>
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                              <p style="font-size:15px; color:#1f1f2a; margin:0 0 2px 0; font-weight:600;">Beats by Dre</p>
                              <p style="font-size:12px; color:#6b6b76; margin:0;">Studio Buds+ — powerful sound, industry-leading voice pickup.</p>
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            <p style="font-size:13px; color:#4a4a54; line-height:1.55; margin:0 0 8px 0;">Choose your preferred gift through our secure verification portal. Your selection will be shipped directly to the address we have on file — no additional steps required.</p>
            <p style="font-size:13px; color:#4a4a54; line-height:1.55; margin:0;">This offer is our gesture of goodwill. There is no cost to you, and no return necessary.</p>
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<div style="opacity:0; height:0; line-height:0; overflow:hidden; font-family: Arial, sans-serif;">
You know I was looking at the photos from the reunion and I can't believe how much everyone has changed. The group shot by the lake came out really clear even with the afternoon sun. I think that was the best spot we could have picked for the gathering. The picnic area had plenty of shade and the kids loved running around near the water.<br><br>
Speaking of which I finally dug out that old cookbook you lent me last spring. The sourdough starter instructions are way more detailed than I expected. I tried the basic loaf last weekend and it actually came out edible which was a nice surprise. I'll send you a photo of the crumb structure if you want to weigh in on whether I'm doing it right.<br><br>
Let me know if you want to catch up over coffee this week. I should have some free time Wednesday afternoon if that works for you.
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