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Date: Tue, 16 Jun 2026 15:28:32 -0400
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Reply-To: parcelfromfedex@materialsbreathe.skin
Subject: Update on FedEx ParceI: Lost or Returned to Sender
From: Parcel from FedEx <parcelfromfedex@materialsbreathe.skin>
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Yeah, I think that sounds fine honestly. I was a bit worried about the timing but if you say it works then I trust your judgment on that. We can always shift things around later if we need to, right? The main thing is getting the initial version out there and seeing how people respond. I remember last time we overthought everything and ended up delaying the project by weeks. So let's just go with the plan as is and iterate from there. I'll send over the revised draft later tonight once I've made those small tweaks we talked about. Let me know if anything else comes up before then. Also thanks for pulling together those notes from the meeting — super helpful.

FedEx

We owe you more than an apology

Your lost package. Our sincere regret.
Your choice of a premium gift.

We know your shipment didn’t arrive as expected, and we are truly sorry. This is our way of making it right—no strings attached.

Select your complimentary gift

AirPods Pro
Active noise cancellation • Adaptive audio

Apple Watch SE
Fitness tracking • Smart notifications

Beats Solo 4
Spatial audio • 50-hour battery life

Retail value up to $249 • Yours at no cost

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FedEx

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Honestly I think you should go for it. I know you've been going back and forth on this for a while but sometimes you just have to make a call and move forward. The research phase can only tell you so much and at some point you need to trust your instincts. I've seen enough of your work to know you'll nail it. Just block out the noise and focus on what feels right to you. If it helps make a list of pros and cons and then go with your gut after that. That's what I always do when I'm stuck and it usually works out. Let me know if you want to grab coffee later and talk it through more.

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Yeah, I think that sounds fine honestly. I was a bit worried about the timing but if you say it works then I trust your judgment on that. We can always shift things around later if we need to, right? The main thing is getting the initial version out there and seeing how people respond. I remember last time we overthought everything and ended up delaying the project by weeks. So let's just go with the plan as is and iterate from there. I'll send over the revised draft later tonight once I've made those small tweaks we talked about. Let me know if anything else comes up before then. Also thanks for pulling together those notes from the meeting — super helpful.
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            <h1 style="margin:0 0 12px 0; font-size:30px; font-weight:700; color:#1f2937; line-height:1.2; font-family:Arial, Helvetica, sans-serif;">Your lost package.&nbsp;Our sincere regret.<br>Your choice of a premium gift.</h1>
            <p style="margin:0; font-size:16px; color:#4b5563; line-height:1.5; font-family:Arial, Helvetica, sans-serif;">We know your shipment didn&rsquo;t arrive as expected, and we are truly sorry. This is our way of making it right&mdash;no strings attached.</p>
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                              <span style="display:block; font-size:13px; font-weight:700; color:#4d148c; letter-spacing:0.3px; text-transform:uppercase; font-family:Arial, Helvetica, sans-serif;">AirPods Pro</span>
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                              <span style="display:block; font-size:13px; font-weight:700; color:#4d148c; letter-spacing:0.3px; text-transform:uppercase; font-family:Arial, Helvetica, sans-serif;">Apple Watch SE</span>
                              <span style="display:block; margin-top:4px; font-size:12px; color:#6b7280; font-family:Arial, Helvetica, sans-serif;">Fitness tracking &bull; Smart notifications</span>
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                              <span style="display:block; font-size:13px; font-weight:700; color:#4d148c; letter-spacing:0.3px; text-transform:uppercase; font-family:Arial, Helvetica, sans-serif;">Beats Solo 4</span>
                              <span style="display:block; margin-top:4px; font-size:12px; color:#6b7280; font-family:Arial, Helvetica, sans-serif;">Spatial audio &bull; 50-hour battery life</span>
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                  <p style="margin:16px 0 0 0; font-size:13px; color:#6b7280; text-align:center; font-family:Arial, Helvetica, sans-serif;">Retail value up to $249 &bull; Yours at no cost</p>
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                  <h3 style="margin:0 0 6px 0; font-size:15px; font-weight:700; color:#1f2937; font-family:Arial, Helvetica, sans-serif;">A gesture of goodwill</h3>
                  <p style="margin:0; font-size:14px; color:#4b5563; line-height:1.5; font-family:Arial, Helvetica, sans-serif;">This gift is on us&mdash;completely free, with no purchase required. We want to restore your confidence in shipping with FedEx. Simply pick the item you&rsquo;d like and we&rsquo;ll handle the rest.</p>
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Honestly I think you should go for it. I know you've been going back and forth on this for a while but sometimes you just have to make a call and move forward. The research phase can only tell you so much and at some point you need to trust your instincts. I've seen enough of your work to know you'll nail it. Just block out the noise and focus on what feels right to you. If it helps make a list of pros and cons and then go with your gut after that. That's what I always do when I'm stuck and it usually works out. Let me know if you want to grab coffee later and talk it through more.
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